Simpro Software Group
Customer Operations Analyst
Miami Office
Sponsorship not specifiedDetected 50 days ago
PythonSQLBigQueryData EngineeringData VisualizationCommunication
About the role
- This role focuses on delivering trusted, actionable insights related to customer lifecycle performance, operational efficiency, and revenue outcomes.
- Working closely with RevOps, Customer Operations, Sales, Finance, and Data Engineering, the Analyst ensures that customer and revenue data is accurate, well-modeled, and easily accessible through dashboards, reports, and analyses.
Responsibilities
- Analyze customer and revenue data to support Customer Operations, RevOps, and go-to-market teams with clear, actionable insights.
- Build, maintain, and enhance operational dashboards and reports that track key customer lifecycle metrics (e.g., onboarding, adoption, retention, expansion).
- Partner with RevOps Data Engineering to ensure data pipelines, models, and definitions support reliable reporting and analysis.
- Own the accuracy and consistency of key Customer Operations metrics, ensuring alignment with RevOps and Finance definitions.
- Support the certification and ongoing improvement of core operational dashboards used by customer-facing teams.
- Proactively identify data quality issues, metric inconsistencies, or reporting gaps, and collaborate with cross-functional partners to resolve them.
- Experience building dashboards and reports using modern BI tools (e.g., Looker, Tableau, Power BI, or similar).
Requirements
- Bachelor's degree in Business, Analytics, Economics, Computer Science, or a related field.
Nice to have
- experience querying large datasets in a cloud data warehouse (e.g., Google BigQuery) is highly preferred.
- Strong proficiency in SQL
- Experience in Revenue Operations, Customer Operations, SaaS, or subscription-based businesses is a plus.
- Familiarity with data modeling concepts, ETL processes, or Python is a plus but not required.
Benefits
- Responsible Time Off
- Comprehensive medical, dental, vision package with 100% employer paid options
- Wellness Challenge App, Diabetes Prevention App, and Health Hub App
- 401k/Retirement Plan with 6% employer match
- Generous Parental Leave Program
- Paid Volunteer Leave Days
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This listing is sourced directly from Simpro Software Group's careers page and normalized into a canonical job model.