Fhlbatl
Member Support Transaction Specialist II
Atlanta, Georgia · Mid
No sponsorshipDetected 30 days ago
CRMCustomer SupportResearchCommunicationMicrosoft Office
About the role
- Identifies process improvements and makes recommendations to eliminate inefficiencies and streamline processes.
- include, but are not limited to, creating and validating transactions, researching, identifying customer needs, answering questions and providing solutions/alternatives to issues, and maintaining reference data.
- This includes preparing reports from RSA on expiring tokens.
Responsibilities
- Uses the Bank's CRM system to log and track email requests and incoming calls for end-user support, technical inquiries, product information, and other customer-service requests.
- Provides maintenance and support for wire transfer online users
- Maintains user account, specifications and reference data in the Bank's, deposit, and online systems.
- Prepares, evaluates, and electronically files daily audit reports Makes recommendations for and participates in the design and implementation of operational systems, reconciliation processes, and standard operating procedures.
- Collaborates with the Sales and Trading department to coordinate all tasks associated with New Member Onboarding webinars.
- Manages the RSA token process. This includes preparing reports from RSA on expiring tokens. Ensuring that all hardware tokens are replaced before expiration date and that software tokens are extended prior to the expiration date.
Nice to have
- A bachelor's degree is preferred.
Skills
- Must be self-directed and able to take responsibility for assigned tasks with minimal supervision.
- The ability to multitask is required.
- Must have strong data entry skills, exceptional attention to detail, and experience with Microsoft Office products.
Compensation
- Compensation Grade:
Company info
- Ensures accurate and timely CRM system entry of all customer interactions to provide enterprise-wide visibility into the Bank's relationship with our customers.
Equal opportunity
- equal opportunity employer.
Visa & Work Authorization
- Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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This listing is sourced directly from Fhlbatl's careers page and normalized into a canonical job model.