NCD
National Accounts Manager
Dallas, TX
Sponsorship not specifiedDetected 19 days ago
CRMAccount ManagementLead GenerationCustomer SuccessCadenceCommunicationMentoringPublic SpeakingMicrosoft Office
About the role
- Our ecosystem is rooted in our five core values: Relentless Positivity, Growth Obsessed, Get it Done, Helpful Spirit, and Solution Driven.
- Our continuous growth is a testament to our commitment to delivering outstanding agent and customer satisfaction.
- Identify opportunities to increase production, adoption, retention, and long-term account growth.
Responsibilities
- Partner Relationship Management Serve as the primary day-to-day contact for assigned National Account partners.
- Build trusted relationships with partner sales leaders, front-line managers, and key operational contacts.
- Maintain a consistent partner communication cadence and drive follow-through on shared priorities.
- Training, Enablement & Adoption Conduct initial and ongoing partner training sessions to support partner performance and adoption.
- Tailor talking points and partner-specific recommendations based on account needs, trends, and feedback.
- Review existing reporting and translate performance data into clear, partner-facing recommendations.
- Lead recurring partner performance discussions, business reviews, and account planning conversations.
- Support call quality review and coaching opportunities when needed to reinforce best practices and improve partner execution.
- Cross-Functional Coordination Partner with Channel Operations, Sales, Marketing, and internal support teams to move partner priorities forward.
- Coordinate partner requests, follow-up items, and internal dependencies across the appropriate teams.
Requirements
- The ability to understand performance data and translate it into practical recommendations and next steps.
- 3+ years of experience in account management, customer success, partner management, key account management, client relationship management, or a similar partner-facing role.
- Experience conducting trainings, facilitating meetings, and presenting updates or recommendations to external stakeholders.
- Light to moderate travel may be required for partner meetings, trainings, business reviews, conferences, or internal meetings.
Nice to have
- Familiarity with CRM systems, Microsoft Office, spreadsheets, dashboards, and reporting tools preferred.
Benefits
- NCD is at the forefront of dental and vision insurance, in partnership with our carrier partners MetLife, VSP, and Zurich.
- The ideal candidate is proactive, flexible, and comfortable balancing partner communication, training, performance conversations, follow-through, and growth opportunities in a fast-moving environment.
- Coordinate partner enablement needs, including training updates, process education, and product guidance.
- Account Performance & Growth Monitor account health, written business, enrollment activity, persistency, no-take trends, and partner engagement.
Company info
- We are not just coworkers, but a community, working tirelessly towards 'Spreading the Smile' to our members, agents, and each other.
- If you are ready to win each day, are eager to grow, and aspire to contribute to an organization that is setting the pace in the industry, then we are looking for you.
- Join us and become a vital part of our success story as we continue to transform lives and 'Spread the Smile.
This listing is sourced directly from NCD's careers page and normalized into a canonical job model.