Mercor
Technology Operations Specialist (L3)
San Francisco · Senior
Sponsorship not specifiedDetected 25 days ago
PythonBashAWSGCPAzureMachine LearningIncident ResponseCustomer SupportDNSCommunication
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odds of building a lasting career here
40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- You'll be based in our San Francisco or New York office, collaborating closely with Security, Engineering, and People Ops.
- Handle day-to-day operations and incident response
- Triage and resolve Tier 2/3 tickets with a focus on automation and improving response and resolution times
Responsibilities
- Manage and troubleshoot Apple devices at hyper-scale
- Build and maintain runbooks, troubleshooting guides, and knowledge base articles that elevate team capabilities
- Lead small projects that address operational pain points (BYOD policies, international provisioning, compliance evidence collection)
- 5-7 years in IT Operations or Technical Support roles, ideally supporting technical teams (SaaS, cloud, AI/ML environments)
Nice to have
- Scripting and automation (Python, Bash) and APIs for repetitive tasks and integrations, plus low-code automation tools (Okta Workflows, Zapier)
Skills
- Understanding of compliance controls (access management, logging, change management)
- Clear communicator who can explain technical issues to both engineers and non-technical stakeholders and write excellent documentation
- Self-directed with a bias to action and strong judgment on when to escalate versus resolve independently
- Solves problems others gave up on through creative, systematic troubleshooting
- Thinks through second- and third-order effects before making changes
- Documents solutions that help everyone, not just yourself
- triage, root-cause analysis, blameless postmortems, pattern recognition
- Expert troubleshooting across the Apple ecosystem, including MDM (Kandji, Jamf, Intune)
- Advanced Google Workspace and Okta administration (SAML/OIDC, lifecycle automation, SCIM provisioning)
- Multi-cloud Support (AWS, Azure, GCP)
- Network troubleshooting (DNS, VPNs, VLANs)
Compensation
- Bi-annual performance bonus structure
Benefits
- Bi-annual performance bonus structure
- Generous equity grant vested over 4 years
- Up to $15k Relocation bonus
- $10K housing bonus (if you live within 0.5 miles of our office)
- $1.5K monthly stipend for meals
- $200 monthly laundry reimbursement
- $200 monthly personal wellness reimbursement
- Health, Dental, Vision insurance
- As we scale, you'll hire and mentor the next IT Operations team members, shaping how we support a fast-growing AI company.
Company info
- Mercor's mission is to organize human intelligence to power the AI economy.
- We're a leading AI data company, building the layer between human expertise and frontier models.
- Millions of domain experts on the platform are paid over $4 million per day to train frontier AI models.
- Mercor's APEX benchmark family measures AI's real-world impact on professional work.
- Mercor Enterprise brings this same infrastructure to Fortune 500 companies:
- helping companies capture how their best people actually work, translating that expertise directly back into agents.
- Mercor is creating a new category of work where expertise powers AI advancement.
- Achieving this requires an ambitious, fast-paced and deeply committed team.
- You'll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society.
- Mercor is a profitable Series C company valued at $10 billion.
- We work in-person five days a week in our San Francisco, NYC, or London offices.
This listing is sourced directly from Mercor's careers page and normalized into a canonical job model.