Alleviate Health
Account Manager
San Francisco
Sponsorship not specified$140k-$160kDetected 80 days ago
Agentic AICRMAccount ManagementCustomer SuccessClinical TrialsClinical ResearchResearchCommunication
About the role
- We're solving the problem that keeps executives at the largest $100B+ pharma companies up at night.
- CONTEXT Conducting a clinical trial is the most complex and broken - but also the most high-stakes and capital-intensive - problem of our era.
- This enormous, labor-intensive struggle of screening, recruitment, and retention of patients across hundreds of small research sites in every single trial is the foundational bottleneck in clinical trials.
Responsibilities
- Own retention and expansion across Alleviate's full customer book, reporting on GRR, NRR, and expansion ARR
- Build durable relationships with above-the-line decision-makers, including CEOs, COOs, CROs, and VPs of Patient Recruitment
- Lead quarterly business reviews grounded in recruitment performance: study volume, screen-fail rates, randomization throughput, and ROI against contract terms
- Drive expansion through new studies under master agreements, additional sites onboarded within networks, and adoption of new products, including AI voice, SMS, and more
Requirements
- A track record against retention and expansion targets.
- You can talk specifics about books you've owned, dollars retained, and expansion you drove
Nice to have
- Familiarity with the modern GTM stack
- Experience in seed-to-Series-B environments
Compensation
- San Francisco, CA - on-site, 5 days per week
- Our largest live contract has an annual value of more than $450K.
Benefits
- Meaningful equity package
- Comprehensive health, dental, and vision insurance
- Take-what-you-need PTO package
- 2+ years in Healthcare B2B account management, customer success with commercial ownership, post-sale roles, or relevant experience
- Healthcare or clinical research industry experience
Company info
- Our pipeline grows organically due to customer fear of falling behind after hearing from our existing customers.
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This listing is sourced directly from Alleviate Health's careers page and normalized into a canonical job model.