Ingenio

Manager, Customer Success

Ingenio | U.S.A (Remote); Tampa, Florida, United States · Full-time

Work authorization required$75k-$90kDetected 54 days ago

Customer SuccessLeadershipCollaboration

About the role

If you believe you’d be a great fit for this role, we invite you to apply even if you do not meet all points on the job description.
Our global portfolio spans over 20 marketplace and media brands in the spiritual and emotional wellness space.
Our flagship brands include Keen, Horoscope.com, Astrology.com, Purple Garden, Kasamba, and Kang.

Drive exceptional service quality
Drive Strategic Retention & Support Innovation
You identify and implement AI-driven and non-AI solutions and automation to enhance the client experience and drive team efficiency without sacrificing the human touch of our spiritual brands.
This role does not sponsor or support new or transferred H-1B, F-1, OPT, STEM OPT, or any other visas.
We think like owners. We make decisions that optimize for the greater good of the organization
We make decisions that optimize for the greater good of the organization

Minimum 2 years of experience managing and developing teams.
Candidates must have valid work authorization.
As the Manager, Customer Success, you are the architect of quality service across our global brands.

The US base salary range for this full-time position is $75,000-$90,000.
Our salary ranges are determined by role, level, and location.
Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Friendly, talented, collaborative and entrepreneurial team
Premium medical, dental, and vision insurance
Generous holiday and PTO policies (including Birthday PTO!)
Technology stipend
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Ingenio is on a mission to make spiritual wellness a core part of modern self-care.
We are a global media and technology company developing products that provide guidance on love, relationships, careers, and all aspects of life.
We are passionate about connecting people with the world’s best advisors and content to restore spiritual wellness to its rightful place, easing the stress of modern life with trusted ancient practices.
How you’ll be impactful:
Your mission is to cement our platform’s position as a leader in spiritual guidance by driving client trust through exceptional multi-channel service tailored to each platform’s strengths.
You are a driver of innovation, evolving support into a proactive engine for top-line growth and loyalty.
By leveraging a deep understanding of our products, the user experience, and evolving customer needs, you will proactively identify and champion opportunities for product improvements and business growth.
Through continuous improvement and success-led service, you ensure every interaction strengthens the business and deepens the client bond.
What you’ll be doing:
Ensure exceptional service quality across all channels (Email, WhatsApp, Messaging).

Ingenio is an equal opportunity workplace and is an affirmative action employer.

This listing is sourced directly from Ingenio's careers page and normalized into a canonical job model.