Proofpoint

Proofpoint

Vice President, Customer Support, TPG

Sunnyvale, CA · Exec

Sponsorship not specifiedDetected 13 days ago
Agentic AICybersecuritySOC OperationsAccessibilityCustomer SuccessCustomer SupportLeadershipCollaborationProblem Solving

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odds of building a lasting career here

36Risky
Cap-exempt (no lottery)0
Sponsors this role75
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 6 green-card filings in this occupation, 100% were for a worker who already held the job.

Files H-1B transfers

3 transfer filings in the last year, covering 3 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • This role serves as a key member of the Customer Success leadership team and acts as the voice of the customer across Product Management, Engineering, Sales, Security Operations, and Executive Leadership.

Responsibilities

  • Develop support strategies that improve customer retention, product adoption, and overall customer experience.
  • Drive transformation initiatives leveraging AI, automation, self-service, and predictive support capabilities.
  • Build scalable operating models that support company growth, acquisitions, and new product introductions.
  • Monitor and improve customer satisfaction metrics, including CSAT, NPS, retention, and support experience measures.
  • Represent customer feedback and support trends for executive leadership and product teams.
  • Establish differentiated support offerings aligned to customer segments and service levels. Global Support Operations
  • Lead a worldwide 24x7 technical support organization utilizing follow-the-sun support models.
  • Drive accountability for service level agreements, response times, resolution times, backlog management, and escalation handling.
  • Establish operational frameworks, support processes, and governance mechanisms to ensure consistent service delivery globally.

Compensation

  • At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package.

Benefits

  • Define and execute a multi-year vision and roadmap for global customer support.

Company info

  • Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
  • How We Work:
  • At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
  • Bold in how we dream and innovate
  • Responsive to feedback, challenges and opportunities
  • Accountable for results and best in class outcomes
  • Visionary in future focused problem-solving
  • Exceptional in execution and impact
  • Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people.
  • Proofpoint is a global leader in human- and agent-centric cybersecurity.
  • We protect how people, data, and AI agents connect across email, cloud, and collaboration tools.
  • Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows.
  • Our mission is simple: safeguard the digital world and empower people to work securely and confidently.
  • Join us in our pursuit to defend data and protect people.
  • Corporate Overview
  • With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks.
  • Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
  • We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people.
  • That's why we're a leader in next-generation cybersecurity.
  • Protection Starts with People.
  • Vice President, Customer Support Threat Protection
  • About the Company
  • We are a leading cybersecurity company committed to protecting people, data, and organizations from today's most advanced threats.
  • Our mission is to help customers operate securely and confidently through innovative cloud-based security solutions, world-class services, and an unwavering focus on customer success.
  • Position Summary
  • The Vice President of Threat Protection Customer Support is responsible for defining and executing the global customer support strategy for a high-growth cybersecurity organization.
  • This executive leader will drive customer satisfaction, operational excellence, technical support innovation, and business scalability across a worldwide support organization.
  • Reporting to the VP, Global Customer Support & Operations, the VP of Threat Protection Customer Support will lead a global team responsible for delivering exceptional support experiences through a combination of technical expertise, customer advocacy, AI-powered service delivery, and operational rigor.
  • Our mission is simple:
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This listing is sourced directly from Proofpoint's careers page and normalized into a canonical job model.