Wattswater

Technical Service Representative

Menomonee Falls, WI · Internship

Sponsorship not specifiedDetected 28 days ago

Customer SupportCommunicationProblem SolvingMicrosoft Office

About the role

Together, we're reimagining the future of water.
We feel proud every day about what we do.
Working Conditions While performing the job duties, you will be working in an office environment.

Bachelor's degree in related field and one 1+ years' experience
Proficiency in Microsoft Office Suite.
Physical Requirements: Specific physical abilities required for this position include, but are not limited to:

Comprehensive medical and dental coverage, retirement benefits
Family building benefits, including paid maternity/paternity leave
10 paid holidays and Paid Time Off
Continued professional development opportunities and educational reimbursement
Additional perks such as fitness reimbursements and employee discount programs
Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world.
We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future.
Watts is a leading brand with a quality reputation - and we have a dynamic future ahead.
Scope of Position
The Technical Service Representative serves as a critical bridge between customers, service, and product development.
This role provides expert technical support while capturing customer insights that drive product improvement, quality, and innovation.
You will combine hands-on troubleshooting with analytical problem-solving to resolve issues, improve the customer experience, and influence future product design
This position reports to the Customer Service Supervisor.
This position is based in Menomonee Falls, WI
Primary Job Duties and Responsibilities
Assist customers, reps, engineers and others by identifying the appropriate Bradley product to suit an application.
Troubleshoot product failures by isolating the root cause and taking appropriate measures to resolve the issue in a timely and thorough manner.
Document customer complaints clearly to support accurate issue tracking and resolution.
Process replacement and shortage order inquiries in an expeditious manner.

This listing is sourced directly from Wattswater's careers page and normalized into a canonical job model.