Decagon

Agent Strategy Manager

Atlanta · Full-time

Sponsorship not specified$160k-$200kDetected 56 days ago

Agentic AIProduct ManagementProduct StrategyCustomer SupportCommunication

About the role

This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization

Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.

Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)
Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields

Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
We proudly offer the following benefits for our full-time employees:
We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

Decagon's Agent Strategy team is a high impact group that shapes how customers use and gain value from our product.
You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy.
Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
This role will be based out of Atlanta.
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Identify and support new projects and initiatives to best support our team and customers

This listing is sourced directly from Decagon's careers page and normalized into a canonical job model.