Freddie Mac

Customer Relations Management, Senior

McLean, VA · Senior · Full-time

Sponsorship not specified$108k-$145kDetected 40 days ago

SwiftSalesAccount ManagementNegotiationCustomer SupportLeadership

About the role

Step into a dynamic role with Freddie Mac's Single-Family Acquisition's Seller Engagement team, where you'll serve as the primary back up to the Account Executive, playing a pivotal part in delivering exceptional service to both customers and internal teams.
You'll be at the forefront of supporting effective solutions to address customer needs and requests.
In this position, you'll contribute to the success of the Customer Focus Teams by contributing to the contract negotiation process-both internally and externally-championing agreements that benefit our clients and organization alike.

You will represent the organization as the principal customer contact on contracts and often perform project leadership activities.
Freddie Mac partners with BountyJobs for contingency search business through outside firms.

At least 5 years of related mortgage experience is desired.
At least 5 years of demonstrated exceptional customer service experience.
Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.
Proactive in ensuring timely updates, follow through and task resolution.
Clear, concise and compelling communicator, both oral and written
Keys to Success in this Role:
Driven self-starter that enjoys working with customers and is a proven problem solver.
Works under limited direction.
Independently determines and develops approach to solutions.
Ensures swift and accurate completion of work.
Consistently takes initiative to keep customers informed on progress of tasks and outstanding matters.
Current Freddie Mac employees please apply through the internal career site.
We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Seller Engagement is the primary customer-facing organization in the Single-Family Acquisitions division.

This position has an annualized market-based salary range of $108,000 - $145,000 and is eligible to participate in the annual incentive program.

If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.
Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs.
Information on these benefit programs is available on our Careers site.

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it's at the core of everything we do.
Since our charter in 1970, we have made home possible for more than 90 million families across the country.
Join an organization where your work contributes to a greater purpose.

This listing is sourced directly from Freddie Mac's careers page and normalized into a canonical job model.