PET Screening JOB Board
Customer Experience Assistance Animal Specialist
Hybrid (Mooresville, North Carolina, US)
Sponsorship not specifiedDetected 3 days ago
HubSpotCRMProcess ImprovementCustomer SupportZendeskCommunicationCollaborationProblem SolvingCritical ThinkingMentoring
About the role
- You will assist customers and clients who have complex Assistance Animal-related questions with comprehensive knowledge, compassion, and efficiency.
- Additionally, you will work closely with team members both within the Customer Experience team and in other related departments in order to provide excellent customer service to our customers and clients.
Responsibilities
- Partner with the Assistance Animal team to streamline communication and provide cross-functional support.
- Support cross-departmental initiatives and peer mentorship without compromising core CX responsibilities.
- As an Assistance Animal Specialist on our Customer Experience team, you will regularly manage escalated and complicated situations related to Assistance Animals.
Requirements
- experience with de-escalation and tactful conflict resolution.
- Technical Proficiency: Skilled in CRM and collaboration tools, including Zendesk, HubSpot, Google Suite, Zoom, and Slack.
- Operational Skills: Proven ability to multitask and prioritize in fast-paced environments while maintaining high-quality performance markers.
- Proficient computer skills with the ability to learn new software.
Skills
- Proven ability to multitask and prioritize in fast-paced environments while maintaining high-quality performance markers.
- About PetScreening Our Vision: PetScreening strives to be the global leader for pet screening and animal validation.
- Our casual office environment encourages our employees to bring their pets to work.
- Benefits Offered: Medical/Dental/Vision/HSA benefits offered after 30 days of employment.
- Company sponsored Life Insurance and Short Term Disability.
- Optional Life Insurance and Long Term Disability Plans.
- 401(k) with 3% match regardless of employee contribution.
- Quarterly open enrollment.
- Show attention to detail, problem-solving skills, and critical thinking skills.
- Analyze submitted documentation to determine whether it is sufficient to meet Fair Housing guidelines.
- Review other profile information for accuracy of information.
- Contact medical providers by email, fax, or phone to verify documentation.
Benefits
- Medical/Dental/Vision/HSA benefits offered after 30 days of employment.
- Paid time off accrual beginning first day of employment Paid holidays Optional remote work days Paid Family/Military/Bereavement leave Pet friendly office
Company info
- PetScreening advocates responsible pet ownership and helps validate legitimate assistance animal accommodation requests.
- PetScreening™ is the fastest growing pet-property tech SaaS company.
- We help property managers and housing providers manage residents' pets and assistance animals (service animals/emotional support animals/companion animals/etc.).
- Our proprietary screening platform adds an additional layer of liability protection by having a standardized process when dealing with household pets and assistance animals.
- Our Culture: PetScreening has a pet-friendly office located in the heart of the Merino Mill in Mooresville, NC (Lake Norman area).
- Our large office provides space for independent, team, and large group collaboration within several different types of work spaces.
- We offer a hybrid schedule, which includes select optional remote work days allowing our employees to work hard while having fun.
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