Solera
Manager, Problem Management
Westlake, Texas
Sponsorship not specifiedDetected 14 days ago
Performance ManagementLeadershipCommunicationCollaborationMentoringOrganizational Skills
About the role
- This is a hands-on leadership role focused on team performance, execution discipline, and accountability.
Responsibilities
- Lead, manage, and develop a team of problem management analysts
- Provide regular coaching, feedback, and support to improve capability and delivery
- Maintain oversight of problem lifecycle to ensure timely progress and closure
- Use data to drive priorities and focus team effort where it matters most
- Drive consistency in how problem management is executed across teams
- Challenge constructively to drive better outcomes
Company info
- Solera's Global IT organization supports a complex, multi-product environment across regions.
- Ensuring service stability and continuous improvement is critical to delivering a reliable customer experience.
- Manager, Problem Management
- We are seeking a Manager of Problem Management to lead a team responsible for identifying root causes, driving permanent fixes, and reducing repeat incidents across our global platform.
- You will ensure your team delivers high-quality problem management outcomes, while embedding consistent standards and ways of working across the organization.
Equal opportunity
- The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
This listing is sourced directly from Solera's careers page and normalized into a canonical job model.