Quora
Senior Customer Success Manager - Quora (Remote)
Remote - United States · Senior
Sponsorship not specified$74k-$143kDetected 15 days ago
NLPA/B TestingSEMSalesforcePerformance MarketingSalesCustomer SuccessCommunicationProblem SolvingPublic Speaking
About the role
- Quora's Sales team is dedicated to driving revenue through strategic partnerships with Agencies and Direct Clients.
- We enjoy working cross-functionally with other teams and take pride in solving problems creatively.
- You will be the main point of contact for a diverse portfolio of advertisers and have full ownership of the customer experience and customer success.
Responsibilities
- Autonomously manage a portfolio of advertising clients
Requirements
- 5 years of experience managing advertising campaigns from either client or publisher side, preferably experience running search and social campaigns
- Ability to translate analytics into insights and recommendations to determine which content and creatives are working or could be improved
- Action bias, ability to be a self-starter, overcome barriers and work collaboratively in a fast paced, challenging environment
- Previous experience with sales tools such as Salesforce and Apollo.io http://Apollo.io
- Previous experience with paid ad campaigns on Meta, LinkedIn, Reddit, Google and/or Pinterest
Compensation
- US candidates only: For US based applicants, the base salary range is $74,161 - $143,260 USD + equity + benefits.
Benefits
- For US based applicants, the base salary range is $74,161 - $143,260 USD + equity + benefits.
- The on-target earnings (OTE) range is $105,945 - $204,657 USD + equity + benefits.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- There are many factors that will determine the starting pay, including but not limited to experience, location, education, and business needs.
- Quora offers a wide range of benefits including medical/dental/vision coverage, equity refreshers, remote work reimbursement, paid time off, employee assistance programs, and more.
Company info
- [Quora is a privately held, "remote-first" company https://www.quora.com/q/quora/Remote-First-at-Quora.
- This position can be performed remotely from anywhere in the United States.
- Please visit careers.quora.com/eligible-countries http://careers.quora.com/eligible-countries for details regarding employment eligibility by country.]
- We are a data-driven, collaborative, and entrepreneurial team that thrives on enabling partnerships that create value for both our Advertisers and Quora.
- Quora is seeking an experienced Customer Success Manager to partner with and advise our advertisers and help them build success on our advertising platform.
- Drawing upon all available resources, metrics, and Quora product knowledge, you will provide insights that will optimize ad campaigns and determine which creative content works most effectively.
- Quora Customer Success Managers engage customers in a more meaningful way than the typical sales experience.
- We value direct and timely communication, creative insights, and expect you to advise and even challenge advertisers if it will help them ultimately be more successful on Quora and in their respective teams.
- Ideal candidates will have business experience in an agency or sales environment as well as experience managing internal and external relationships with a diverse set of stakeholders and participants.
- The successful candidate will also have experience in/around paid search and DR/Performance marketing campaigns.
- You will be a great fit in this role if you love problem solving, pattern matching, digging into the data, being creative, wooing, advocating, exploring, and also checking off your list of to-dos.
Equal opportunity
- We are an equal opportunity employer and value diversity at our company.
This listing is sourced directly from Quora's careers page and normalized into a canonical job model.