Zigabyte

Help Desk Technician (HDI)

Montgomery, Alabama

No sponsorshipDetected 18 hours ago

LogisticsCustomer SupportCommunicationProblem SolvingTime ManagementCompTIA

About the role

Provide help desk support for all supported applications via phone/email.
Maintain current knowledge of relevant technologies.
Experience in providing advanced technical support and troubleshooting complex network, desktop and/or systems hardware and software.

Must be a U.S. Citizen and be able to obtain and maintain a Secret-Level clearance.
At least four years related experience in customer service required.
Must be able to work any shift - this is a 24/7/365 helpdesk
Must be able to obtain and keep a secret level clearance
Required Skills/Abilities:

Current Comptia Security+ (IAT Level II Training) Certification
Excellent communication and problem-solving/trouble shooting skills.
Willing to work overtime, holidays, and weekends when necessary.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent time management skills and attention to detail.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Strong analytical and problem-solving skills.
Associate degree preferred, or the equivalent combination of education, technical certifications, training, or work experience.

Collect necessary information from customers to effectively escalate unresolved issues if needed.
Four + years providing effective customer service or help desk support to external customers.

This listing is sourced directly from Zigabyte's careers page and normalized into a canonical job model.