Instead
Senior Director of Data Analytics & Business Systems
San Francisco · Director
Sponsorship not specifiedDetected 34 days ago
SQLData AnalysisData EngineeringData VisualizationSalesforceFinancial ModelingTaxOnboardingCustomer SuccessLeadership
About the role
- This is a high-ownership role that spans product analytics, go-to-market analytics, finance reporting, and IT operations.
- You'll oversee an IT administration team responsible for device management, employee onboarding and offboarding across four offices in the US and internationally.
Responsibilities
- Own and optimize Salesforce as the system of record for sales, customer success, and onboarding workflows
- Own finance reporting including ARR roll-forwards, renewal schedules, cohort analysis, and board-level metrics
- Manage data pipelines and integrations using Hevo Data, Fivetran, or similar ETL tools to connect systems and maintain a clean, reliable data layer
- Build integrations between business systems (Salesforce, billing, product) that automate manual workflows and reduce errors
- Deliver product analytics that help product and engineering teams understand usage patterns, feature adoption, and customer behavior
- Evaluate and implement new tools and systems as the company scales
- Strong experience building dashboards and reports in Metabase, Tableau, Looker, or similar BI tools
Requirements
- 4+ years of experience in business systems, data analytics, IT operations, or a similar role spanning multiple functions
- Deep expertise in Salesforce administration and architecture (custom objects, workflows, reporting, integrations)
- Experience with data pipeline tools (Fivetran, Hevo Data, Stitch, or similar ETL platforms)
- Hands-on experience with Okta or similar identity management platforms
- You've been the "one person who runs everything" at a fast-growing startup before and you know how to prioritize when every system needs attention
- You can translate business questions into SQL queries and SQL results into executive-level narratives
Benefits
- Build and maintain analytics and reporting across Metabase, Tableau, and custom dashboards covering product usage, GTM performance, and customer health
Company info
- You'll be responsible for everything from Salesforce and Okta to Metabase and Tableau, building the analytics and reporting layer that helps leadership make decisions and the IT systems that keep the company running.
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