Ridgeline

Senior Technical Writer

San Ramon, CA · Senior

Sponsorship not specified$128k-$160kDetected 35 days ago

JavaScriptPythonKotlinHTMLCSSGitCI/CDRESTOpenAPIAccessibilityConfluenceRecruitingHRISZendeskPostmanCollaborationOrganizational Skills

About the role

Do you love translating complex technical concepts into clear and accessible documentation for developers, and technical audiences?
If so, our Senior Technical Writer role is the perfect fit for you.
As a technical writer, you will play a critical role in ensuring that our content is accurate, engaging, and effective.

Create clear, accurate, and user-focused product documentation and other technical content including user guides, release notes, API reference, UI text, error messages, and in-app guidance for Ridgeline customers.
Collaborate with product and engineering teams to understand the latest product development and document new features for your assigned areas.
Develop content using structured authoring, topic-based writing, and other industry-standard paradigms to enhance consistency and reuse across documentation.
Collaborate with the documentation team to deliver content aligned with internal models and tools.
Support documentation priorities for your assigned areas.
Experience on a software product documentation or content design team is a must.
Strong organizational skills and the ability to manage multiple projects simultaneously.

5+ years of experience as a technical writer with a focus on software product documentation and content design, preferably in SaaS or enterprise software environments.
Proven experience with topic-based authoring, DITA, and XML-structured authoring.
Hands-on experience with CCMS platforms and XML-based authoring systems such as Heretto.
Experience with successful software startups.
Practical experience with API documentation tools (Swagger, Postman, Insomnia) and an understanding of REST APIs, including endpoints, parameters, payloads, and response handling.
Basic proficiency in front-end web development languages (HTML, CSS, JavaScript).

Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above.
As an employee at Ridgeline, you'll have many opportunities for advancement in your career and can make a true impact on the product.
In addition to the base salary, Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement.
$128,000 - $159,500.

These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans.
Please check out our Careers page for a more comprehensive overview of our perks and benefits.

You must be work authorized in the United States without the need for employer sponsorship.

This listing is sourced directly from Ridgeline's careers page and normalized into a canonical job model.