Telemed2u

Customer Success Representative

Austin; Remote; Roseville

Sponsorship not specified$65k-$80kDetected 16 days ago

Project ManagementAccount ManagementBusiness DevelopmentCustomer SuccessCommunicationCollaboration

About the role

The Customer Success Representative - Health Plans is responsible for owning and managing health plan client relationships to ensure successful implementation, strong utilization, and ongoing growth of TeleMed2U services.
Foster positive relationships with referring healthcare providers, serving as their main point of contact and proactively engaging to increase referral volume.
Facilitate the timely delivery of monthly client reports and analyze key metrics to ensure service level agreements (SLAs) are being met.

Lead end-to-end project management for new implementations, service line expansions, and key client initiatives
Monitor appointment availability and wait times by payer and specialty, identifying when delays exceed acceptable thresholds, and collaborate with operations, recruiting, and credentialing teams to implement solutions that reduce wait times and improve patient access.
Develop and deliver branded collateral to enhance referring providers' understanding of TeleMed2U's services.
We strive to create a diverse and welcoming environment for all employees, where each person is recognized and valued for their unique contributions.

Exceptional and timely communication and presentation skills, with ability to communicate complex concepts effectively to diverse audiences.
Demonstrated ability to operate effectively in a highly cross-functional environment while maintaining strong independence, ownership, and accountability

At TeleMed2U, we believe that time is the most valuable resource in healthcare- whether it is time to diagnosis, time to treatment, or time to better health.
That is why, since our founding in 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide.
Our integrated approach to chronic disease management empowers both patients and providers, improving health outcomes through seamless care coordination.
Proactively identify and drive opportunities to expand utilization, services, and referral volume within existing health plan partners to support upsell and growth goals.
Conduct regular meetings with health plan partners and referring clinics to review performance metrics, discuss challenges, and identify opportunities for growth.
Respond timely and professionally to emails and inquiries from health plans and referring organizations.
Base Salary Range of $65,000 - $80,000 with annual performance bonus
Comprehensive health, dental, and vision insurance

401(k) with company match up to $2,000
Own performance of assigned customers, including utilization, access metrics, and overall client satisfaction, taking proactive action to improve outcomes.

TeleMed2U is an equal opportunity employer and is committed to providing a workplace that is inclusive and free of discrimination.

This listing is sourced directly from Telemed2u's careers page and normalized into a canonical job model.