Signwarehouse
Product Support Technician
Denison, TX
Sponsorship not specified$50k-$75kDetected 20 days ago
Graphic DesignCustomer SupportResearchLeadershipCommunicationCollaboration
About the role
- Are you the person who can hear a printer click and know exactly which gear is slipping?
- SignWarehouse is seeking a detail-oriented, hands-on Large Format Color Printer Technician to serve as our technical subject matter expert.
Responsibilities
- Field Service & Travel: Travel 50-75% of the time to customer sites for installations, service, and high-level support.
- Knowledge Leadership: Review, update, and create service documentation.
- You will also cross-train our internal Product Support Associates on printers, cutters, and RIP software.
- Maintenance & Repair: Hands-on testing and repair of Large Format Printers, Vinyl Cutters, Laser Engravers, Heat Presses, and Graphic Design software.
- Hardware Management: Manage the RMA process for warranty/OEM parts and handle the research, preparation, and shipping of critical components.
Requirements
- Proven experience operating, maintaining, and repairing large format color printers and vinyl cutters.
- Color Theory Expert: Strong understanding of color management, calibration techniques, and RIP software.
Nice to have
- Experience in digital printing, sign making, or garment decoration is highly preferred.
- Email your resume to recruiting@signwarehouse.com Industry Background: Experience in digital printing, sign making, or garment decoration is highly preferred.
Skills
- Subject line of your email included your favorite food and favorite color.
- Email your resume to recruiting@signwarehouse.com
Compensation
- $50k-$75k
Company info
- Conduct product demonstrations for prospective customers and provide feedback to the team regarding product trends and recurring issues.
- Comprehensive Medical, Dental, and Vision insurance.
- 401K Retirement Plan not matching Paid Time Off (PTO) Opportunities for professional development in emerging print technologies MUST APPLY ONLINE Salary is based on experience
- Your role is split between our technical hub and the field, ensuring our customers stay up and running.
- Elite Technical Support: Provide Tier 2 support via phone, email, and chat for customers across North America.
- Sales Collaboration: Conduct product demonstrations for prospective customers and provide feedback to the team regarding product trends and recurring issues.
- Communication Skills: The ability to explain complex technical issues to non-technical customers clearly and patiently.
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This listing is sourced directly from Signwarehouse's careers page and normalized into a canonical job model.