Sonesta International Hotels Corporation

Front Desk Manager

The Allegro Royal Sonesta Hotel- Chicago, IL

Sponsorship not specified$60k-$67kDetected 6 days ago

EpicCommunicationMentoring

About the role

The 8th largest hotel company in the U.S.-and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised makes us everywhere you want to be.
Together We Thrive -bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ in eight countries and counting.

Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Provide outstanding guest service and maintain a professional, friendly, and service-oriented demeanor.
Lead onboarding, training, and ongoing development for front office employees, including creating structured training plans, developing departmental processes and standard operating procedures.
Manage employee performance, including coaching, counseling, corrective action, and discipline as appropriate.
Support sales and marketing initiatives as directed by hotel leadership.
Build and maintain strong working relationships with all hotel departments to ensure seamless operations and guest satisfaction.

While performing the duties of this job, the employee is regularly required to stand, walk and talk or hear.
The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms.
The employee is occasionally required to sit, climb or balance and stoop, kneel, crouch, or crawl.

Pay range is $60,000 - $67,000 and are eligible for a Bonus Plan.
The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience.

We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed.
Doing the Right Thing and Going Beyond are our principles that guide everything we do.
We are an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Sonesta is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume.
Incomplete applications received will not be considered.

This listing is sourced directly from Sonesta International Hotels Corporation's careers page and normalized into a canonical job model.