Fletcher Jones Automotive Group

Fixed Operations Director

Los Angeles, CA · Director

Sponsorship not specified$300k-$2000kDetected 23 days ago

ForecastingBudgetingPerformance ManagementLeadershipCommunicationMentoring

About the role

This is a high-impact leadership role responsible for driving profitability, operational consistency, customer satisfaction, and team performance across the fixed operations organization.

Lead the overall strategy, direction, and performance of fixed operations, including service, parts, and other after-sales functions.
Partner with dealership leadership to align fixed operations strategy with broader business objectives.
Evaluate departmental performance trends and develop action plans to improve results, team effectiveness, and guest experience.
Ensure service and parts operations are structured to support a high level of customer retention, repeat business, and long-term profitability.
Drive process discipline and consistency in repair order flow, dispatch, technician efficiency, parts inventory practices, warranty administration, and overall departmental execution.
Support hiring, talent development, succession planning, and performance management for fixed operations leadership and key team members.
Collaborate with variable operations and executive leadership to support overall dealership performance and a seamless guest experience.
Demonstrated ability to lead leaders, build accountability, and improve performance across teams.
Ability to influence change, standardize processes, and drive results in a fast-paced environment.
We deliver on this commitment through operational excellence, strong leadership, and a culture of accountability.

Extensive fixed operations leadership experience in an automotive dealership environment.
Proven success leading service and parts operations with strong financial and operational results.
Strong understanding of dealership fixed operations metrics, reporting, forecasting, and performance drivers.
Experience managing budgets, expenses, operational processes, and departmental profitability.
Strong working knowledge of service operations, parts operations, warranty processes, technician productivity, and customer retention strategies.
Ability to analyze data, identify trends, and make sound business decisions based on operational and financial information.
Proficiency with dealership management systems, reporting tools, and Microsoft Office.

$200,0000 - $300,000 / year
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type and years of experience within the industry, education, etc.
We attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish.
We believe our team sits behind the wheel of the Fletcher Jones Automotive Group brand that drives our company toward success.

What We Are Looking For
At Fletcher Jones Automotive Group, our mission is to deliver a world class guest experience through the pursuit of excellence.

This listing is sourced directly from Fletcher Jones Automotive Group's careers page and normalized into a canonical job model.