EER Poland

Head of RFP - Malta

Luqa, MT

Sponsorship not specifiedDetected 36 days ago

Stakeholder ManagementPerformance ManagementCustomer SupportLeadershipCommunicationCollaborationMentoring

About the role

The role requires a hands-on professional with strong expertise across Payments, Risk, Fraud, Customer Operations and Compliance-related processes, capable of driving operational efficiency, managing teams, and supporting business growth.

Lead and oversee day-to-day operations across Payments, Risk, Fraud, Customer Support and related operational functions.
Develop, implement and continuously improve operational processes, procedures and controls.
Monitor operational KPIs, identify performance gaps and implement corrective actions.
Manage and develop operational teams, including hiring, coaching, performance management and succession planning.
Support AML, Responsible Gaming and Compliance functions by ensuring operational processes align with regulatory requirements.
Drive automation initiatives and operational efficiencies to improve scalability and customer experience.
Manage operational incidents, escalations and root-cause investigations.
Ability to build, improve and scale operational processes.

Strong understanding of payment operations, fraud prevention and operational controls.

Exposure to AML, Responsible Gaming or Compliance operations.
Experience with PSP integrations and payment optimization.
Startup or scale-up experience.
Experience working across multiple jurisdictions.
Ensure smooth collaboration between Operations, Compliance, Product, Commercial and Technology teams.
Oversee PSP relationships, payment performance, transaction monitoring and operational payment flows.
Support audits, regulatory reviews and internal control activities where required.
Prepare operational reporting and provide regular updates to senior leadership.

This listing is sourced directly from EER Poland's careers page and normalized into a canonical job model.