Freshworks
Technical Product Marketing Manager, AI
San Mateo, CA, United States · Senior
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$31,942 more — $191,942 — moves this role to Level II and 2 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $191,942 would place this position at wage Level II. That figure is within the posted range, and I'd like to target it. This role classifies under "Marketing Managers" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Marketing Managers (11-2021) · San Francisco-Oakland-Fremont, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives.
- Software is a choice that can make or break a business.
- Business software has become a blocker instead of ways to get work done.
Responsibilities
- Own the technical narrative for AI across Freshservice -how our agents work, how they're grounded in the right context, how quality is measured, and why our architectural choices matter.
- Enable the technical field. Build the material that Solution Engineers, Solution Architects, and Customer Success need to win technical evaluations, POCs, and security or architecture reviews.
- Support customer and prospect conversations directly when technical depth is the deciding factor, such as evaluations, advisory boards, analyst briefings, and customer interviews.
- Partner with Product Management and Engineering across the lifecycle, translating technical decisions into customer value and carrying technical buyer feedback back into the roadmap.
- Create better or worse experiences.
- Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results.
- Come build it with us.
- While you won't be asked to build or maintain demo infrastructure, you will be expected to get into the product yourself, run the workflows, and form your own view before you write about them.
Requirements
- 5+ years in product marketing, technical marketing, solutions engineering, or another technical customer-facing role in B2B SaaS
- Comfort working hands-on in product and demo environments.
- Proven ability to write clearly and specifically for technical readers without hiding behind abstraction
- You can sit in an architecture review, follow it, and ask the question that changes the answer
Nice to have
- Experience marketing ITSM, IT Operations, DevOps, observability, cloud, cybersecurity, or enterprise infrastructure products
- Familiarity with enterprise AI adoption patterns and the governance, security, and data-residency questions that gate it
- Experience marketing to IT administrators, platform teams, and enterprise technology evaluators
- Hands-on experience with agent development, evaluation frameworks, or automation and workflow platforms
- A public footprint (e.g., writing, talks, demos, or repos) that shows how you think
Compensation
- $160k-$200k
Benefits
- With a fresh vision for how the world works.
Company info
- At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
- To create a better experience for their customers and employees.
- At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences.
This listing is sourced directly from Freshworks's careers page and normalized into a canonical job model.