Blackbaud

Senior Customer Success Manager, Vertical Customer Success

Remote, Ontario, Canada · Senior

Sponsorship not specifiedDetected 62 days ago

CRMCustomer SuccessCommunication

About the role

The role is highly relationship-focused and outcomes-driven, with accountability for customer retention, value realization, and long-term growth.
The CSM also represents the voice of the customer internally, influencing product, services, and overall customer experience.

This is a relationship-led, results-focused role that combines sector expertise, data insight, and strategic guidance to drive adoption, retention, and long-term growth.
About the role At Blackbaud, we power an Ecosystem of Good® to help organisations create meaningful impact.
As a Senior Customer Success Manager, you will act as a trusted partner to a portfolio of customers across Canada, helping them realise value from our solutions and further their mission.

Managing a portfolio of around 75 customers, you will deliver 1:1 engagement across onboarding, adoption, health monitoring, and executive business reviews, supported by joint success planning.
This role supports customers primarily across K-12 education, Higher Education, and Nonprofit organizations within Canada, requiring strong understanding of the unique regulatory, operational, and fundraising landscape.
Guided by our Intelligence for Good® vision, we're building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment.
equal opportunity employer and is committed to maintaining an inclusive work environment.

This listing is sourced directly from Blackbaud's careers page and normalized into a canonical job model.