Cox Health

Cox Health

Patient Financial Navigator

Springfield, MO

Sponsorship not specifiedDetected 4 days ago
ComplianceExcelCustomer SupportCommunicationCritical ThinkingMicrosoft Office

About the role

  • The organization includes six hospitals, 5 ERs, and over 80 clinics.
  • The Patient Financial Navigator determines eligibility for financial assistance or any available payer/assistance source and provides necessary assistance to enroll in available government programs or other assistance.
  • The PFN answers questions of patients and family members regarding their insurance, verifying insurance coverage and eligibility, provides estimates of financial responsibility.

Requirements

  • Required: High school diploma or equivalent

Nice to have

  • Within 90 Days of hire, employee must obtain their Certified Application Counselor (CAC)

Skills

  • Excellent verbal and written communication skills
  • Must demonstrate the ability to utilize skills to inspire teamwork, quality, accountability, and ownership among the team
  • Able to work effectively independently and collaboratively with a team
  • Critical thinking skills required
  • Proficient in using computers and computer systems including Microsoft Word and Excel
  • Ability to multi-task and have attention to detail
  • Familiar with the insurance industry and collection process
  • Self-starter
  • Licensure/Certification/Registration:
  • Required: Within 90 Days of hire, employee must obtain their Certified Application Counselor (CAC)
  • Certified Healthcare Access Associate (CHAA) preferred

Benefits

  • Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
  • For a comprehensive list of benefits, please click here: Benefits | CoxHealth
  • Preferred: One year of advanced education or special training
  • Required: 1-2 years customer service experience, preferably in healthcare or insurance industry
  • The PFN liaisons with Patient Financial Services and the Care Management team to ensure maximum cash flow and reimbursement for the hospitals and acts as an advocate for the patient in resolving patient liability.
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This listing is sourced directly from Cox Health's careers page and normalized into a canonical job model.