Freshworks

Senior Manager - Strategic Sourcing

San Mateo, CA, United States · Senior

Sponsorship not specified$190k-$230kDetected 5 days ago

NegotiationSupply ChainProcurementLeadershipCommunicationProblem SolvingOrganizational Skills

About the role

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives.
Software is a choice that can make or break a business.
Business software has become a blocker instead of ways to get work done.

Supervise and mentor a team of sourcing professionals, providing guidance, support, and performance feedback
To create a better experience for their customers and employees.
Create better or worse experiences.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences.
Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions.
Come build it with us.
We are looking for an experienced and driven Senior Manager, Strategic Sourcing to lead a team of sourcing category managers within our transforming procurement organization.
The ideal candidate is a highly organized individual with a proven track record in procurement, excellent communication skills, and a passion for developing talent.
Support the creation, review, and negotiation of contracts, ensuring favorable terms and conditions
Manage supplier relationships, while measuring supplier actual performance against negotiated SLA's and quality metrics.

8+ years of experience in procurement or sourcing, with at least 2 years in a supervisory or team lead role
This is a working manager role, so being able to negotiate and execute purchasing deals will be required.

Leadership & Team Management:
Foster a collaborative and high-performing team environment, promoting teamwork and knowledge sharing
Delegate tasks effectively, monitor progress, and ensure team members meet performance expectations (Individual Contribution Goals and SLAs)
Identify training and development needs for team members and facilitate their professional growth
Partner and collaborate with stakeholder leadership
Sourcing Execution:
Execute sourcing projects using category-level strategies and established processes
Conduct risk assessments to identify and mitigate potential supplier-related risks
Execute competitive bids to identify the best-value suppliers
Deep understanding of sourcing and supplier management.
Bachelor's degree in Supply Chain Management, Business Administration, or a related field
Proficiency in procurement systems and tools

This listing is sourced directly from Freshworks's careers page and normalized into a canonical job model.