Serverfarm
Data Center Operations Customer Liaison
Houston, TX
Sponsorship not specified$110k-$150kDetected 93 days ago
Incident ResponseOnboardingCommunication
About the role
- Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries.
- We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies.
- A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured.
Responsibilities
- Maintain records of customer communications and approvals.
- Support customer onboarding, reviews, and audits.
Requirements
- Bachelor's degree in Business, Communications, Engineering, or related field.
- 5+ years of experience in customer-facing operational roles.
- Experience supporting 24x7 operations.
- Experience managing or working internally with FAANG organizations.
Nice to have
- Experience in data center or mission-critical environments.
- Familiarity with ITIL or service delivery frameworks.
- Experience supporting SLAs and customer audits.
- Working knowledge of data center security and access processes.
- Key Competencies
- Our compensation philosophy rewards employees for achieving the values and objectives aligned with the company's goals and strategic initiatives.
- The above statements are intended to describe the general nature and level of work being performed in this role.
- They are not intended to serve as an exhaustive list of all possible responsibilities and duties.
Compensation
- Our compensation philosophy rewards employees for achieving the values and objectives aligned with the company's goals and strategic initiatives.
Company info
- Act as the primary operational point of contact for assigned customers.
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This listing is sourced directly from Serverfarm's careers page and normalized into a canonical job model.