Holland Knight
IT Training Content and Design Manager
Operations Center - Tampa
Sponsorship not specifiedDetected 31 days ago
AccessibilityContent MarketingPerformance ManagementLeadershipCommunicationMentoringOrganizational SkillsMicrosoft Office
About the role
- This position is located at the Firm's global operations center in Tampa.
- This is an exciting opportunity to work in a dynamic and fast-paced environment and contribute to the growth and success of our Firm.
- Applicants who are interested in applying for a position and require an accommodation during the process should contact ApplicantAccommodations@hklaw.com.
Responsibilities
- The IT Training Content and Design Manager provides strategic oversight and hands‑on development of IT training content across the firm.
- This role is responsible for ensuring the quality, accuracy, accessibility, prioritization, and lifecycle management of all IT training materials to support effective technology adoption.
- Manage the IT Training Content team, including work prioritization, performance management, coaching, and professional development.
- Own the IT training content strategy, standards, templates, accessibility requirements, and quality expectations.
- Ensure SMEs review training materials for content accuracy, retaining ownership of instructional design decisions.
- Perform hands‑on content updates for system upgrades, enhancements, and process changes.
- Partner with the IT Training Delivery and Adoption Manager to ensure content is delivery‑ready and aligned with rollout and scheduling plans.
- Collaborate with the IT Training Analyst to review learner feedback, completion data, and adoption of metrics to drive continuous improvement.
- senior care planning support
Requirements
- Ability to sit or stand for extended periods of time.
- Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
Skills
- Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365.
- Must possess strong organizational skills, exceptional communication and writing abilities.
- Proven presentation and platform skills.
- Excellent technical coaching and counseling skills with the ability to effectively influence others to act and achieve objectives.
- Proficiency in designing and developing online learning modules.
- Required Qualifications & Education:
- Strong stakeholder‑management, facilitation, and communication skills.
- Ability to learn such software, as well as software developed in house required.
- Working knowledge of adult learning principles and accessibility standards.
- Experience balancing leadership responsibilities with hands‑on execution.
Benefits
- Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
- short and long term disability insurance
- tax-advantaged accounts for health care expenses, including FSAs and HSAs
- health advocacy services
- behavioral health and counseling resources for all family members
- profit sharing
- and paid holidays and other paid time off, including paid leave for new parents.
Company info
- We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.
- We are seeking an IT Training Content and Design Manager to join our team.
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