Ferry Health

Case Manager

United States · Staff+

Sponsorship not specified$50k-$70kDetected 195 days ago

Customer SupportCommunication

About the role

ABOUT FERRY Ferry is fixing the way people navigate healthcare.
Today, patients and medical staff waste countless hours on the phone, struggling through complex insurance policies and outdated scheduling systems.
In this high growth role, a case manager will help patients access care, all while shaping our operational workflows and AI-powered product.

Manage tasks such as appointment scheduling, provider communication, insurance verifications, and patient follow-ups.
Create internal training materials and documentation as our workflows evolve.
We value initiative, integrity, and improvement - and we invest in the people who drive us forward.

Competitive salary ($50,000 - $70,000) and early-stage equity.
Health insurance through Thatch https://thatch.com/ with a generous monthly allowance to purchase the medical, dental and vision plans that works best for you.
Ferry is fixing the way people navigate healthcare.
Leading hospitals, insurers, and digital health companies deploy Ferry's AI platform to solve this problem for their patients.
We're looking for ambitious, detail-oriented Case Managers to join our small but mighty team and support patients on their journey through the healthcare system.
2-3+ years of experience in customer service, healthcare navigation, project coordination, or similar.
Comfortable learning and offering feedback on new software tools (bonus if you've used CRMs or patient platforms).
Bonus points if you've worked in a startup or early-stage environment.

We offer an SMS-based concierge service that helps patients find and book the care they need - at no cost to them.

This listing is sourced directly from Ferry Health's careers page and normalized into a canonical job model.