Airlock Digital

Technical Success Engineer

Denver, Colorado, United States

Sponsorship not specified$103k-$129kDetected 8 days ago

HRISCustomer SuccessCommunicationCollaborationProblem Solving

About the role

About Airlock Digital: Airlock Digital is a global leader in application control and allowlisting.
We seek to empower every organization to run only what they trust and operate free from malware and ransomware.

Lead end-to-end technical implementations of the Airlock Digital platform, including environment discovery, architecture alignment, configuration, and go-live readiness.
Partner with customer security/cyber, infrastructure, and IT teams to design implementations aligned to their operating environment, risk posture, and security objectives.
Own technical implementation plans, including deployment milestones, success criteria, and adoption checkpoints.
Drive measurable product adoption, including policy usage, enforcement progression, and operational maturity.
Identify blockers to adoption and proactively implement technical or process-based solutions to address them.
Deliver technical training, workshops, and enablement sessions tailored to customer maturity and technical capability.
Represent the technical voice of the customer internally across Product, Engineering, and Support forums.
Support proactive technical communications relating to product updates, changes, and new capabilities.
All official job offers from our company are extended directly by our recruitment team and will be sent through an official BambooHR document for your review and signature.

6+ years' experience in a technical customer-facing role such as Technical Success, Professional Services, Implementation Engineering, Solutions Engineering, or similar.
Strong technical aptitude with the ability to understand, deploy, and support enterprise software in complex environments.
Background or strong interest in IT infrastructure, endpoint security, or cybersecurity.
Demonstrated experience leading customer implementations and driving post- deployment adoption.
Proven ability to translate technical concepts into clear, actionable guidance for customers.
Strong analytical and problem-solving skills, with a proactive and outcomes-focused mindset.
Ability to manage multiple customer engagements while maintaining high technical and delivery standards.
Clear written and verbal communication skills, including technical documentation and customer-facing presentations.

At Airlock Digital we offer a wide range of benefits to our eligible team members.
Additional factors considered in extending an offer include responsibilities of the job, education, location, experience, knowledge, skills, abilities, and internal equity, alignment with market data, or applicable laws.

We believe in supporting our team members both personally and professionally.
Named one of the USA's Greatest Places to Work in 2024 and 2025, we value flexibility, trust, and a work environment that empowers our team to do their best work.
We will be assessing applications as they come in, so we encourage you to send your resume through to us as soon as possible.
Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers.
Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor.
If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request.
Your security is important to us, and we are committed to a safe and transparent hiring experience.
No contact from recruitment agencies, thank you
Regularly review technical performance and adoption data with customers and recommend actions to improve outcomes.
Act as the primary technical point of contact for assigned customers, providing trusted advisory support.
We don't think money is everything, but we know it is an important part of your decision to apply for a role.

This listing is sourced directly from Airlock Digital's careers page and normalized into a canonical job model.