Maple
Manager, Client Success (Bilingual, French/English)
Toronto, Ontario · Full-time
Sponsorship not specifiedDetected 19 days ago
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About the role
- As the Manager, Client Success, you will:
- In your first 90 days, you'll get to know your team, your portfolio and the people behind both.
- By the end of year one, you're a confident, trusted leader within the business-shaping team culture, contributing to Maple's longer-term Client Success strategy and helping the portfolio grow.
Responsibilities
- Drive the success of one of Maple's primary revenue segments, balancing revenue growth and margin with long-term partner success and satisfaction
- Lead and develop a team of individual contributors through coaching, feedback and high accountability, building their confidence to handle complex partner scenarios with minimal guidance
- Support Client Success leadership on cross-functional work with Marketing, Data, Finance and Operations-bringing your team's insights into the conversation and translating decisions back to the team.
Requirements
- Alignment with Maple's values, and the ability to live and model them for your team
Nice to have
- Industry is less important than the leadership and coaching pattern you bring.
- Hands-on experience with Salesforce, Looker or similar tools.
- Play to your strengths.
- Finding the right fit goes both ways-so this section is yours to complete.
- When you join, you'll add the unique strengths you bring that aren't captured above.
- That's why we take care of them.
- Care starts on day one
- You choose what matters most
Compensation
- $105,000 - $120,000 + variable pay
- We encourage open conversations about pay.
- If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.
- Enjoy the flexibility to work internationally in eligible countries for up to five days per year
- An annual budget built for your growth and well-being.
Benefits
- Use it for professional development, wellness expenses or a one-time boost to your retirement savings.
- Health days: Life happens.
- We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
- Group retirement savings plan: We're here for the long haul.
- Invest in your future with our group retirement plan
- Vacation: 4 weeks
This listing is sourced directly from Maple's careers page and normalized into a canonical job model.