Claim Health
Operations Associate
New York City
Sponsorship not specifiedDetected 204 days ago
PythonSQLExcelOnboardingCustomer SuccessCommunication
About the role
- You'll sit at the intersection of customer success, product, and engineering - owning implementations, tracking key metrics, and turning real-world complexity into scalable, repeatable workflows.
Responsibilities
- Build & Scale Operational Processes
- Design and implement operational workflows across customer onboarding, claims-related processes, and ongoing support
- Document and standardize processes through SOPs, playbooks, and internal tooling
- Build dashboards and lightweight analyses to inform product and operational decisions
- Support customer implementations from kickoff through go-live and steady state
- Partner closely with product and engineering to operationalize new features and workflows
- Post-acute providers operate across fragmented systems, manual workflows, and reactive processes that create operational drag and financial uncertainty.
- We're building an adaptive platform that brings clarity, predictability, and scale to environments where reliability matters.
- Act as a day-to-day operational partner for customers, helping coordinate across internal teams to resolve issues
- Strong process-building instincts-you enjoy creating structure where none exists
Requirements
- 1-3 years of experience in:
- Ability to thrive in fast-paced, ambiguous environments
- This role is ideal for someone with 1 to 3 years of experience in consulting or startup operations who enjoys ambiguity, systems thinking, and working directly with customers.
Nice to have
- Experience supporting SaaS onboarding or implementations
- Comfort working with data and tools such as SQL, Excel/Google Sheets, Airtable, Notion, or internal dashboards
- Coding experience (e.g., Python, SQL, scripting) and/or a Computer Science degree
- Experience working closely with product and engineering teams
- Real impact: Your work affects mission-critical operations and financial outcomes
- Hard problems: Complex systems, real constraints, no toy use cases
- Speed: Small team, fast feedback loops, high leverage work.
- We have a bias towards moving as fast as possible.
Compensation
- Competitive salary + meaningful equity
Benefits
- Claim Health is the AI Revenue Platform for Post-Acute Care.
- With the US population aging and preference for care moving to the home, post-acute care (home health, skilled nursing, home care, hospice) is one of the fastest growing verticals within healthcare.
- Claim Health replaces this fragmentation with an intelligent, software-driven platform that unifies data, automates execution, and enables real-time decision-making across revenue-critical operations.
- Meaningful equity and influence over the platform's direction
- We're hiring an Operations Associate to help design, build, and scale the core operational processes that power Claim Health.
- Work directly with customers during onboarding and implementation to ensure successful adoption of Claim Health
Company info
- Serve as the connective tissue between customers and internal teams to ensure smooth execution
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This listing is sourced directly from Claim Health's careers page and normalized into a canonical job model.