Careportalinc

Careportalinc

Software Engineer III (Kora/Support)

USA · Mid

Sponsorship not specified$170k-$215kDetected 78 days ago
TypeScriptPythonReactFull-Stack DevelopmentAWSGCPCloud PlatformsRESTData EngineeringData ScienceLLMsOutbound SalesLeadershipCommunicationCollaborationProblem SolvingMentoring

About the role

  • We built a voice AI agent that talks to patients about their medical bills and it works.
  • Kora is live with real clients and growing.
  • Now we're expanding into chat, SMS, and outbound calls with a team of five engineers.

Responsibilities

  • you'll build data integrations, engineer LLM prompts, configure infrastructure, and ship features that real patients interact with the same week.
  • This includes context building, prompt design, and building evaluation pipelines that feed directly into Kora's live production system.
  • Enhancing Kora, our first-in-class voice AI agent, to deliver personalized billing guidance via empathetic and compassionate communication.
  • This means building the infrastructure that exposes insurance information, billing data, and third-party integrations to Kora and prompting the agent to utilize that data accurately in real-time patient conversations.
  • Actively contributing to team chartering, managing technical projects, and mentoring peer engineers to take ownership of their own projects.
  • This role is full-stack in the truest sense: you'll build data integrations, engineer LLM prompts, configure infrastructure, and ship features that real patients interact with the same week.
  • As a member of the Kora squad (formerly known as Support), your day might look like:
  • Advancing Patient Understanding: Enhancing Kora, our first-in-class voice AI agent, to deliver personalized billing guidance via empathetic and compassionate communication.
  • Inspiring and Leading Others: Actively contributing to team chartering, managing technical projects, and mentoring peer engineers to take ownership of their own projects.
  • This includes working with the declarative AI agent platform the team uses to build Kora, and adapting quickly to a non-traditional codebase where prompting an LLM replaces hard-coded logic.

Requirements

  • Experience with modern languages and frameworks

Nice to have

  • Strong technical leadership with a track record of driving measurable impact across the stack (4-6 years of experience preferred, but not required).
  • Experience in Generative AI and Large Language Models, either via use to increase productivity and efficiency, or by integrating APIs into a product.
  • Personal or professional - we count both.
  • Comfort crossing typical engineering boundaries.
  • This role spans data pipeline and ETL work, third-party systems integration, cloud infrastructure setup (AWS or GCP), and product-facing feature development.
  • Demonstrated proficiency in independent, hands-on coding and problem-solving, including handling complex edge cases, optimising for efficiency, and delivering robust solutions within time constraints.
  • Excellent communication skills, both written and verbal, with the ability to articulate complex technical ideas clearly, concisely, and with compelling examples, as well as asking insightful clarifying questions.
  • A strong commitment to engineering best practices, including writing clean, maintainable, and well-tested code, and a proactive approach to managing technical debt.

Compensation

  • A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
  • Salary Range*: $170,000-215,000
  • Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation

Benefits

  • This role is equity eligible
  • This role offers a competitive benefits and wellness package
  • A chance to improve the U.S. healthcare system at a high-growth company!
  • Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
  • 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
  • Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally
  • Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system.
  • Subject to location, experience, and education

Company info

  • As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually.
  • Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.
  • With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).
  • We are not looking for a specialist, we are looking for someone who adapts to wherever the problem is.
  • Passion for our mission. You care about making healthcare simpler, fairer, and more transparent for patients.
  • What do we offer to the ideal candidate?
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This listing is sourced directly from Careportalinc's careers page and normalized into a canonical job model.