Peregrine Technologies

Northeast Regional Lead, Customer Delivery

New York, NY

Sponsorship not specified$195k-$225kDetected 30 days ago

Data EngineeringEpicLeadershipCommunicationMentoring

About the role

As Peregrine rapidly scales to deploy our technology across the United States, we're looking for Regional Leads to own and manage the full customer delivery lifecycle, from customer kickoff, to high impact workflow development, to scaled user adoption, through to renewal and growth.
You will manage a team of Deployment Strategists, Customer Advocates, and Trainers to achieve region-specific customer impact, delivery, and growth goals.
You will rigorously debug and unblock stalled or delayed deployments; drive innovation and growth in the region; build strong relationships with customers to connect them more closely to the company; raise the bar for your team; and ultimately be accountable for customer outcomes in the territory.

Manage customer standups towards a state of consistent, rapid, and high quality experiences that directly respond to each customer agency's success criteria and project goals
Directly manage a team of Deployment Strategists
Coach and lead your team, and enable individual contributors to effectively prioritize and action their customer- and region-specific through regular standups and a robust, clear operating rhythm
Drive adoption and in-customer growth
Your direct reports are trusted across the company to deliver high-impact, high-stakes work consistently and ultimately develop into leadership and influencer roles across the business
You measure your own success by what your people accomplish, not by what you personally deliver
You're motivated by the opportunity to build something.

If you are successful, every individual contributor on your team should have a high slope at the company within months of starting

8+ years in enterprise software delivery, consulting, or business operations leadership, with at least 3 years managing customer-facing teams
Demonstrated track record owning customer outcomes end-to-end, including time to value, adoption, renewal, and expansion metrics
Experience in or strong familiarity with public safety, law enforcement, or government technology preferred but not required
Willingness to travel within your region regularly (~50%)
When not traveling, this role will be in office 4 days/week in our NYC office

$195,000 - $225,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)
Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Peregrine Technologies is committed to creating an inclusive environment for all employees.

Translate that picture into a vision on how Peregrine will win in the region.
Communicate your vision consistently and clearly, and make sure your team executes effectively against it

Rigorously monitor customer relationships, key decisionmaker sentiment, executive-facing communications, and user adoption post-launch to develop judgment about which customers need the most help.
Customers in your region deploy faster and adopt Peregrine more deeply than in comparable geographies
Renewals in your region are largely a formality because customers routinely feel the impact of our technology in their operations, and because customer executives are aware of and bought into their Peregrine deployments
Our business is small and growing fast, and we are looking to hire leaders who are excited about shaping the trajectory of this role and the culture of the company

This listing is sourced directly from Peregrine Technologies's careers page and normalized into a canonical job model.