Cdk Global LLC

Cdk Global LLC

Associate Customer Success Specialist - Service

Remote, USA · Junior

No sponsorship$60k-$68kDetected 23 days ago
CSSSalesforceAccountingCustomer SuccessCustomer SupportCommunicationTime ManagementMicrosoft Office

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odds of building a lasting career here

39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 112 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Provide guidance on navigating CDK systems
  • Follow established utilization benchmarks and guide customers on standard best practices to achieve them.
  • Assist with client training sessions (virtual and onsite), scaled webinars, and reference materials.

Responsibilities

  • Partner with the assigned CSM/CSS to support best‑in‑class service for clients.
  • Deliver foundational product walk‑throughs and basic workflow guidance for end users.
  • Support value conversations by reinforcing how standard features and workflows help achieve client goals.
  • Uphold CDK values: Stay Curious, Own It, Be Open, Create Possibilities.

Requirements

  • Automotive experience required
  • Ability to clearly explain product fundamentals and standard workflows.
  • Familiarity with dealership operations or business process environments.
  • Associate's degree or equivalent experience.
  • Demonstrates strong working knowledge of Microsoft Office tools for communication, reporting, and analysis
  • Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.
  • The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
  • Strong written and verbal communication skills.
  • High sense of urgency
  • able to de‑escalate routine issues using empathy.
  • Effective time management and consistent on‑time delivery of assignments.
  • Exhibits a strong customer service-oriented mindset.
  • Organization and prioritization skills
  • attention to detail in documentation.
  • Ability to work independently with guidance from CSS/CSM and collaborate within a team.
  • Comfortable operating in a remote and travel role

Nice to have

  • Experience with automotive workflows or dealership operations
  • Experience with dealership Accounting workflows
  • Familiarity with CDK's solutions, implementation, and service models.
  • Bachelor's degree (BA/BS).
  • Exposure to Salesforce or other customer documentation tools.
  • Physical Requirements:
  • Operate Computer Hardware and Other Office Equipment: Constantly.
  • Repetitive Motion: Frequently​.

Compensation

  • CDK Global is committed to fair and equitable compensation practices.
  • The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer
  • $60,000 - $68,000
  • Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.

Benefits

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Medical, dental, and vision benefits in addition to:

Company info

  • Document all client interactions, action items, and outcomes in internal systems with high accuracy.
  • Identify routine blockers and escalate promptly to CSS, Sr CSS, or Customer Care per guidelines.
  • Maintain a learning plan to expand knowledge of CDK products, dealership workflows, and industry basics.
  • Coordinate with internal teams to schedule sessions, gather resources, and prepare basic reports as requested.
  • Perform other related duties as assigned.
  • High sense of urgency; able to de‑escalate routine issues using empathy.

Equal opportunity

  • CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued.

Visa & Work Authorization

  • Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.
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This listing is sourced directly from Cdk Global LLC's careers page and normalized into a canonical job model.