ServiceNow

Manager, Strategic Planning Operations

San Diego, California, United States · Contract

Sponsorship not specified$114k-$200kDetected 1 day ago

LeadershipCommunicationMentoring

About the role

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis.
Today, ServiceNow is the AI control tower for business reinvention.
What you get to do in this role: - Operate as the program-management engine of Marketing's planning system and turn organizational problems into solutions.

That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work.
We're building an AI-native culture where technology and talent are unstoppable together.
When a cross-functional gap surfaces (for example, "we can't measure ROI because spend data is unreliable"), you'll run intake, drive root-cause analysis, draft the problem statement, and build a first-cut solution and proposal for leadership review.
Implement scalable processes that help us plan and manage work spanning Strategy, Resources, and Governance. You'll be the forcing function that gets cross-team process work done on schedule, working alongside the functional owners who execute it.
Ensure transparency, alignment, and clear communication of planning status, decisions, and cycle milestones across Marketing leadership and cross-functional partners.

Experience using or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function.
7+ years of project/program management experience in mid/large size companies, ideally in a marketing, GTM, or operations environment.
Converts ambiguity into structure.
Takes a vague "this is broken" and produces a sharp problem statement, options, and a proposal.
Business fluency to spec, not to execute: reads a budget and variance view and understands ROI logic well enough to define what analytics and finance need.
Does not need to be a finance or analytics expert.
Models change-agent behavior by coaching peers to buy in, and by communicating new scalable solutions that improve execution across the organization.

Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better.

ServiceNow is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations

This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.