Crossover Health
20 hrs Front Desk - alternating Saturdays (15% shift differential)
Redmond, Washington
Sponsorship not specified$23k-$29kDetected 8 days ago
Customer SupportMentoringOrganizational Skills
About the role
- The Host role is at the forefront of providing an exceptional member service experience.
- The Host role facilitates the member's experience throughout our health center.
- Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism.
Responsibilities
- Accommodates special requests for member support whenever possible and helps to promptly resolve member questions.
- Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience.
- Performs other duties as assigned
Requirements
- Bachelor's degree or equivalent experience
- 1 year of experience in customer service position
- Processes transactions required to begin or complete the visit.
Nice to have
- Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products such as Microsoft or HP.
- Excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment
- Proven organizational skills
- High level of ownership, accountability and initiative
- Experience with multitasking, issue resolution, and conflict management
- Requires standing, walking and sitting for extended periods of time
- Occasionally required to lift and carry items weighing up to 50 lbs
- Manual and finger dexterity and hand-eye coordination
Compensation
- The base pay range for this position is $22.51 to $29 per hour.
Benefits
- Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery.
- Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members.
- As an important member of our clinic team, the Host assists members with checking in and demonstrates an in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits.
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This listing is sourced directly from Crossover Health's careers page and normalized into a canonical job model.