Mom's Meals
Customer Success Manager
Ankeny, IA
Sponsorship not specified$102k-$119kDetected 47 days ago
CRMCustomer SuccessCommunicationProblem Solving
About the role
- This role requires strong communication skills, strategic thinking, problem-solving abilities, and a customer-first mindset.
- We value our team members, and this is one way we can show it.
Responsibilities
- Build and maintain strong, long-term relationships with customers
- Conduct operational check-ins, business process reviews, and drive escalated issues to resolution
- Develop a deep understanding of customer goals, challenges, and operational needs
- Manage implementation of new and incremental services for aligned clients
- Ensure smooth transitions to ongoing support teams
- Collaborate with internal departments to resolve customer challenges quickly and effectively (i.e. analyze issues, identify root cause, work across teams, provide hands-on-keyboard support as needed, and consult/manage relationship with clients throughout the resolution process)
- Maintain accurate customer records and engagement activity within CRM systems
Requirements
- Occasional travel may be required for customer meetings or company events
- Required Skills and Experience
Compensation
- $102,000-119,000 plus 10% bonus Remote hires will be required to travel to our headquarters in Ankeny, IA (company paid) on their first 1-3 days for orientation.
- Benefits include: -PTO, holiday pay and holiday of choice -401(k) match -Life insurance -Short-term disability -Health, dental and vision insurance -Maternity/paternity leave -Health savings account (HSA) -Flex spending accounts (FSA) - health and dependent
Benefits
- Our employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer.
- Monitor customer health metrics and proactively address risks
Company info
- Help customers understand best practices and operational workflows
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