SoFi
Senior Business Operations Analyst
Cottonwoods, Utah - Jacksonville, FL · Senior
Sponsorship not specified$45k-$94kDetected 6 days ago
PythonData StructuresSQLSnowflakeData EngineeringData ScienceData VisualizationStatisticsComplianceAccessibilityOutbound SalesLeadershipCommunicationCollaborationProblem SolvingMentoringPublic Speaking
About the role
- We are looking for a Senior Business Operations Analyst to join our growing Collections Center of Excellence (CCoE) team.
- The ideal candidate is highly analytical, collaborative, and strategic, with strong experience in SQL, Tableau, and operational analytics.
- This role reports directly to the BP&A MIS Manager and will serve as a senior analyst supporting the Credit Card, Personal Loan, and Student Lending businesses.
Responsibilities
- Utilize advanced SQL skills daily to analyze large datasets and support operational decision-making
- Design, build, and maintain complex Tableau dashboards and reporting solutions
- Develop and present Google Slides presentations highlighting Collections and Recovery insights, opportunities, risks, and strategic recommendations for senior leadership
- Lead complex analytical projects from requirements gathering through reporting implementation and validation
- Partner with stakeholders to optimize operational strategies through testing, impact analysis, and performance monitoring
- Collaborate with MIS team members to improve existing processes, databases, and Snowflake data structures
- Analyze outbound Dialer and inbound IVR performance and develop omni-channel operational reporting
- Partner with Operations and Technology teams to identify gaps in workflows, policies, regulatory compliance, and execution processes related to delinquent customer communications
- Build strong relationships with operations leaders to align on goals and deliver actionable insights in a fast-paced environment
- Develop recurring strategic and tactical reporting for leadership teams
Requirements
- 3-5 years of experience in an operational analytics or similar analytical role
- Advanced SQL proficiency with experience working on large datasets
- Experience using Python and statistical analysis tools for operational or business analytics
- Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights
- Proven ability to conduct sophisticated analysis using customer performance data, bureau attributes, and third-party data sources
- Experience leading initiatives and driving results through collaboration and hands-on execution
- Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences
- Ability to work effectively in a fast-paced, evolving environment
- Experience analyzing financial services or operational performance data
- Bachelor's degree required
Nice to have
- Collections industry experience with knowledge of regulations including FDCPA, TCPA, FCRA, and CFPB Reg F
- Experience with collections operations reporting and analytics
- Experience solving highly data-intensive business problems
- Familiarity with Snowflake data environments
- Passion for writing well-tested, maintainable code and utilizing testing frameworks
- The Company hires the best qualified candidate for the job, without regard to protected characteristics.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- New York applicants: Notice of Employee Rights
Compensation
- The base pay range for this role is listed below.
- Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
Benefits
- To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
Company info
- Shape a brighter financial future with us.
- Together with our members, we're changing the way people think about and interact with personal finance.
- We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals.
- The industry is going through an unprecedented transformation, and we're at the forefront.
- We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way.
- Join us to invest in yourself, your career, and the financial world.
- ]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-WEB:8051fca6-7b94-45c4-923b-008b22f4240c-0" data-turn-id-container="request-WEB:8051fca6-7b94-45c4-923b-008b22f4240c-0" data-testid="conversation-turn-2" data-scroll-anchor="false" data-turn="assistant"> The Role:
- This role is a key part of the Business Planning & Analytics (BP&A) organization and will focus on developing data-driven insights, reporting, and operational strategies that improve efficiency and performance across the Collections lifecycle while enhancing the member experience.
- This person will partner closely with Operations, Technology, Data Engineering, and leadership teams to support decision-making, optimize processes, and drive business outcomes related to loss prevention and collections operations.
This listing is sourced directly from SoFi's careers page and normalized into a canonical job model.