Ochsner Clinic Foundation
HR Service Center Rep
New Orleans - New Orleans Region - Louisiana
Sponsorship not specifiedDetected 1 day ago
AccessibilityHRCustomer SupportPharmacy PracticeCommunicationProblem SolvingOrganizational Skills
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odds of building a lasting career here
42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
- Responsible for utilizing standard scripts, FAQs, policy manuals, HR issue knowledge base, desktop procedures and other reference materials to assist with inquiries.
- Assists in the training of new Associates by providing guidance and instruction on applicable software programs and reviewing FAQs.
Responsibilities
- Documents detailed information including caller, issue and needs of the customer in the HR call tracking system.
Requirements
- Required - Associates degree
- Experience in an HR Call Center environment with demonstrated ability to achieve first call resolution at 80% or above
- Experience with HR Call Tracking system and effectively documenting tickets
- Must have computer skills and dexterity required for data entry and retrieval of information.
- Must be proficient with Windows-style applications and keyboard.
- Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals.
- Other related duties as required.
Nice to have
- Bachelor's degree
Skills
- Knowledge Skills and Abilities (KSAs)
- Good analytical and problem solving skills
- Good organizational skills
- Excellent customer service skills
Company info
- Identifies and troubleshoots problems that need escalation and assists customers with difficult issues by demonstrating emphatic communication and helping de-escalate situations.
- Must possess a strong customer service focus, strong interpersonal and listening skills and the ability to deal effectively with dissatisfied customers.
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This listing is sourced directly from Ochsner Clinic Foundation's careers page and normalized into a canonical job model.