Hebbia
Technical Support Specialist
British Columbia · Mid
Work authorization required$57k-$67kDetected 2 days ago
Product ManagementProduct StrategyExcelProcess ImprovementCustomer SuccessCustomer SupportZendeskCommunicationProblem Solving
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
4 transfer filings in the last year, covering 4 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Join us to do the best work of your career, solving meaningful problems with remarkable teams.
- Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse.
- The national pay range for this role is $57,300 - $66,600 CAD.
Responsibilities
- Serve as first point of contact for all technical support communications - primarily but not limited to email and online chat - to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately
- Comfort supporting a live video support experience
- Your own unique talents!
Requirements
- A self-motivated individual - you excel in environments where you have the autonomy to make decisions and take initiative
- Experience using Zendesk required
- Applicants must be legally eligible to work in Canada as of the start date chosen by the Company.
Compensation
- The national pay range for this role is $57,300 - $66,600 CAD.
Benefits
- A passion for learning and sharing knowledge with others
- Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases.
Company info
- At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time.
- We're committed to designing and responsibly using AI tools to transform how we work while keeping people at the center.
- We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere.
- We take an active role in our growth through a performance review program that's committed to providing actionable feedback, and a bonus structure that rewards great performance.
- We believe that bringing together a variety of perspectives makes us a stronger company - and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences.
- We're proud to have built an award-winning culture that's been recognized as Fortune's Best Places to Work and Inc.'s Best Workplaces multiple years in a row.
- Greenhouse Software is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances.
- If you need assistance and/or a reasonable accommodation during the application process, reach out to accommodations@greenhouse.io.
- Emails about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses.
- See this page on our website if you suspect a phishing scam.
- We are unable to support sponsorship at this time.
Visa & Work Authorization
- We are unable to support sponsorship at this time.
This listing is sourced directly from Hebbia's careers page and normalized into a canonical job model.