Crowell & Moring

Receptionist

Boston, MA

Sponsorship not specified$47k-$62kDetected 17 days ago

ComplianceExcelIntellectual PropertyCustomer SupportLeadershipMicrosoft OfficeMicrosoft Teams

About the role

The Receptionist is a key member of the firm's First Impressions Team, serving as the face of the firm to clients and guests.
The Receptionist is responsible for being the front-line "ambassador" for the main reception and conference center floor to ensure a high level of customer service and effective coordination with the First Impressions Team.
Serve as the firm's primary ambassador, ensuring a welcoming and professional first impression for clients and guests both in-person and over the phone.

Collaborate seamlessly with internal departments such as Conference Technology, Facilities, and Catering to ensure high-quality service delivery.
Maintain a thorough understanding of the firm, its personnel, and policies to effectively assist clients and guests.
Manage conference room bookings using EMS software, ensuring all meeting requirements, including technology and catering, are met.
Assist in preparing quarterly security system access reports and ensure the proper receipt and distribution of legal documents.

Participate in necessary training programs to maintain proficiency in relevant software and technologies.
Demonstrated ability to provide exceptional service skills for visitors and staff, handling non-legal matters of a routine nature.
Demonstrated ability to communicate clearly and professionally, with strong interpersonal skills to interact effectively.
Demonstrated ability to work effectively both independently and with others in a cooperative, enthusiastic and friendly manner to accomplish position functions.
Ability to alter regular work schedule and a willingness to work overtime to meet firm business needs or deadlines.
Ability to maintain a professional appearance and strict adherence to required dress code for this position.

Solid proficiency in Microsoft Word, Excel and PowerPoint a plus.
Basic understanding of audio and video conferencing, Microsoft Teams and Zoom would be helpful.
Familiarity with Kastle Visitor Management System, C-CURE 9000, and/or EMS (Event Management System) is a plus.
Work experience in a legal or corporate environment is a plus.

This listing is sourced directly from Crowell & Moring's careers page and normalized into a canonical job model.