C3EL
Senior Help Desk Technician
Alaska · Senior · Contract
No sponsorshipDetected 273 days ago
CybersecurityCustomer Support
About the role
- Job Title: Senior Help Desk Technician
Responsibilities
- Provide Tier I-II technical support for SIPR, NIPR, and CENTRIX environments.
- Manage and track incidents through Altiris Help Desk and Remedy ticketing systems.
- Perform system imaging and OS deployment using Altiris Deployment Solution (DS) or SCCM.
- Administer and maintain Active Directory accounts, permissions, and group policies.
- Support and troubleshoot network connectivity and configuration issues.
- Escalate complex issues to Tier III support or system engineers as needed.
- This position will provide direct IT support to users across multiple network environments, ensuring rapid response and issue resolution in accordance with established Service Level Agreements (SLAs).
- The Senior Help Desk Technician will troubleshoot hardware and software issues, support system imaging and deployment, and assist with network and Active Directory management in support of U.S. operations.
- Active Directory administration and user support.
Requirements
- 5-7 years of experience providing IT support services, troubleshooting both hardware and software in mixed environments.
- (Due to the nature of the work and contract requirements, U.S. Citizenship is required. )
Nice to have
- Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery.
- A minimum of a High School diploma or equivalent is required.
Visa & Work Authorization
- Security Clearance: Secret
This listing is sourced directly from C3EL's careers page and normalized into a canonical job model.