Woolpert

Director, Global IT Service & Support

Remote - United States · Director

No sponsorship$139k-$174kDetected 1 day ago

M&ARecruitingLeadershipCollaboration

About the role

We seek to move the world forward through innovative thinking.
Woolpert is an award-winning, global leader in architecture, engineering, and geospatial services.
This position reports to our Chief Technology Officer and is responsible for driving the transformation of our global end-user experience.

Define and execute the global roadmap for outsourced IT Service Management (ITSM), focusing on proactive support, automation, and outstanding customer service.
Provide functional leadership and strategic direction to regional IT support teams in a matrixed environment to ensure a unified global service standard.
Manage strategic relationships with third-party MSPs and outsourced service providers (BPOs), ensuring accountability and continuous service improvement.
Lead IT Support workstreams for global mergers and acquisitions, from initial due diligence to the rapid integration of end-user devices, support systems and service cultures.
15+ years of progressive leadership experience in IT Operations, specifically focused on Global Support Functions.
Deep experience managing large-scale outsourced support contracts (MSPs) and offshore delivery centers.
Direct experience leading successful integration of IT support services during complex global acquisitions.

Bachelor's degree in computer science, MIS, or related field
Master's Degree or MBA preferred
Proven track record of managing distributed teams across multiple time zones and cultures within a matrixed reporting structure.
Strong familiarity with ITIL frameworks, FreshWorks (or similar ITSM tools), and enterprise-level end-user computing technologies.
Ability to translate complex business requirements into actionable IT service strategies.

In addition to offering competitive pay, we provide employees with a robust set of unique benefits, including:
Take time off when it makes sense for you and your team.
Paid sick time, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more!
Benefits You Will Love
Career development: Explore a wide range of learning and growth opportunities within and across industries.
Health, life, vision, and dental insurance: Cover all your medical bases.
We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

Equal-Employment-Opportunity-The-Law.pdf and EEO is the Law Poster Supplement.
Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting askhr@woolpert.com.
If you need to reschedule or cancel your interview, please reach out to your recruiter by contacting recruiting@woolpert.com.
You may view more about EEO on our website: Equal-Employment-Opportunity-The-Law.pdf and EEO is the Law Poster Supplement.

This listing is sourced directly from Woolpert's careers page and normalized into a canonical job model.