Asustaff
Graduate Academic Success Advisor
Campus: Downtown Phoenix · Internship
Sponsorship not specified$51k-$55kDetected 5 hours ago
Computer VisionSalesforceCRMExcelRecruitingHRHRISResearchLeadershipCommunicationProblem SolvingCritical ThinkingTime ManagementMicrosoft Office
About the role
- Job Profile: Academic Advisor 1 Job Family: Academic Advising Time Type: Full time Max Pay - Depends on experience: $55,000.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date.
- Utilizes a wide range of software, student development theory, and retention-focused strategies.
- Please note this position is in person at the Downtown Phoenix Campus.
Responsibilities
- Provides direct student-facing support to undergraduate students enrolled at the university.
- Working under direct supervision to support students by performing specific, articulated goals and outcomes
- Provides individual and group academic advising and interacts with graduate students to support academic success. In addition, they work closely with Master's-level and Ph.D. students, faculty, and staff to support academic success
- Utilizes collegial interpersonal skills and an ability to communicate effectively in person, by writing, and by phone; establishes and maintains effective professional working relationships
- Regularly monitors assessment resources to refine and build effective practices
- Works collaboratively and collegially with academic units and services throughout the University to facilitate comprehensive student support
Requirements
- Bachelor's degree
- Able to learn and use multiple systems simultaneously (such as student record databases, customer relationship management systems, degree progress tools, appointment systems, and analytics software/tools).
- Utilizes collegial interpersonal skills and an ability to communicate effectively in person, by writing, and by phone
- Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration, and others
- Demonstrated knowledge of ASU academic structure and organization
- Experience using: Student information computer systems (i.e., PeopleSoft, DARS, etc.)
- Experience using: Microsoft Office Applications (i.e., Outlook, Word, Excel, Access, PowerPoint)
- Knowledge, Skills, and Abilities:
- Monitors student academic progress and program effectiveness using various technology-based tools (such as degree progress, customer relationship management, and analytics software/tools) and the application of retention-focused strategies and relevant advising/student development/engagement theories
- Works to ensure ongoing satisfaction for students with their program and degree progress and provides follow-up to ensure satisfaction with and effectiveness of services.
- Bachelor's degree in Counseling or higher education, preferred
- Experience working with students in higher education/college-level academic advising
- Evidence of effective verbal and written communication skills
- Demonstrated use of problem-solving skills; critical thinking; time management skills; and having to rapidly adapt and effectively utilize new technology, practices, and policies
- Organizational experience while prioritizing multiple tasks in a fast-paced and service-focused environment; detail-oriented
Skills
- Knowledge of principles, practices, procedures, and methods of evidence-based academic advising strategies
- Ability to utilize various software, advising theories, and retention-focused strategies
- Ability to understand general student requests for information and assistance
- Demonstrates how to escalate urgent/conflicting requests
- Applies collaborative approaches and strategies to devise solutions for student requests
- Knowledge of Microsoft Office Suite and comfortable working in an environment focused on continuous improvement and innovation
- Regular activities require the ability to quickly change priorities, which may include and are subject to the resolution of conflicts.
Compensation
- $51,000 - $55,000 per year; depending on experience
Benefits
- Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access.
- This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves.
- For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
Equal opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
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