FIA Tech

FIA Tech

Strategic Account Manager

New York, NY

Sponsorship not specified$130k-$155kDetected 19 days ago
Customer SupportCommunicationCollaboration

About the role

  • The Strategic Account Manager (SAM) will be responsible for managing and growing FIA Tech's relationships with a portfolio of global FCMs and strategic buy-side clients, including major asset managers and hedge funds.
  • This is a highly strategic and cross-functional role with direct impact on the company's revenue, product adoption, and long-term industry partnerships.

Responsibilities

  • Account Growth & Retention: • Drive adoption of FIA Tech platforms (e.g., TDN, Atlantis and Databank) across business lines and global offices. • Identify upsell/cross-sell opportunities based on client needs, new product capabilities, and strategic industry initiatives. • Deliver revenue growth, renewal success, and expansion targets across the account book of business.
  • Internal Collaboration: • Act as the voice of the client and collaborate with Product, Engineering, and Operations to prioritize client issues and feature requests. • Work with Marketing & Strategy to identify client case studies and market opportunities. • Partner with Customer Support to ensure timely resolution of escalated issues.
  • Develop a deep understanding of each client's operating model, priorities, technology stack, and workflows across post-trade, operations, brokerage management, and reference data.
  • Build executive-level relationships spanning operations, finance, technology, and trading oversight.
  • Drive adoption of FIA Tech platforms (e.g., TDN, Atlantis and Databank) across business lines and global offices.
  • Deliver revenue growth, renewal success, and expansion targets across the account book of business.
  • Act as the voice of the client and collaborate with Product, Engineering, and Operations to prioritize client issues and feature requests.
  • Partner with Customer Support to ensure timely resolution of escalated issues.
  • Lead periodic business reviews and strategic planning sessions with clients.

Requirements

  • Strong understanding of exchange-traded derivatives, post-trade workflows, brokerage/funding processes, margin, trade lifecycle management, and clearing.
  • Familiarity with post-trade systems (e.g., clearing platforms, reconciliation tools, fee calculation, allocation/give-up systems).

Skills

  • Proven experience managing complex, multi-regional accounts with numerous stakeholders.
  • Structured, organized, and comfortable operating in a fast-moving environment.

Compensation

  • Familiarity with post-trade systems (e.g., clearing platforms, reconciliation tools, fee calculation, allocation/give-up systems).
  • Ability to translate operational problems into technology solutions.
  • Strong analytical and data-driven approach.
  • Strong understanding of exchange-traded derivatives, post-trade workflows, brokerage/funding processes, margin, trade lifecycle management, and clearing.
  • Experience in a start up environment a plus Bachelor's degree in Finance, Business, Economics, or related field required Advanced degree or relevant industry certifications (e.g., FRM, Series licenses) a plus Compensation is commensurate with skills and experience Base salary range of $130,000-155,000 + Aggressive Incentive Compensation

Benefits

  • Monitor account health metrics, usage patterns, and satisfaction, taking proactive steps to address risks.

Company info

  • FIA Tech is the leading technology provider to the exchange traded derivatives industry.
  • Owned by a consortium of thirteen leading clearing firms and the Futures Industry Association (FIA), FIA Tech is committed to serving the industry and launching innovative solutions to improve market infrastructure across the listed and cleared derivatives industry.
  • FIA Tech works in close partnership with the broader industry, including exchanges, clearinghouses, clearing firms and other intermediaries, as well as independent software vendors, buyside firms and end users to bring efficiency to the exchange traded and cleared derivatives industry.
  • About the role The Strategic Account Manager (SAM) will be responsible for managing and growing FIA Tech's relationships with a portfolio of global FCMs and strategic buy-side clients, including major asset managers and hedge funds.
  • The SAM will act as a trusted advisor to senior stakeholders, ensuring clients derive maximum value from FIA Tech's solutions while identifying new opportunities to expand platform usage across products and geographies and encouraging continued collaboration to solve industry problems.
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This listing is sourced directly from FIA Tech's careers page and normalized into a canonical job model.