Iron Bow Technologies
Customer Xperience Manager
United States
Sponsorship not specified$120k-$140kDetected 14 days ago
SalesAccount ManagementNegotiationExcelOnboardingCustomer SuccessCiscoLeadershipCommunicationCollaborationProblem SolvingOrganizational Skills
About the role
- Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.
- This includes driving adoption, showcasing success, expanding solutions, and supporting renewal decisions.
- You'll be essential in delivering a positive, impactful customer experience every step of the way, while identifying and spearheading new initiatives.
Responsibilities
- Lead customer onboarding into Cisco Enterprise Agreement (EA), ensuring proper setup, alignment, and utilization of EA tools such as EA Workspace, Smart Accounts, Control Hub and True-Forward processes.
- Work cross-functionally with Sales, Engineering and Partner teams to drive software adoption, usage insights, and measurable outcomes across Cisco technologies.
- Provide subject-matter expertise on Cisco licensing, software portfolios, and lifecycle management to support renewals, expansions, and long-term customer success.
- manage and resolve issues, keeping internal teams aligned on partner offerings.
- Self-motivated with a competitive drive and a keen attention to detail
Skills
- Work closely with sales and cross-functional teams to foster adoption and growth.
Compensation
- The initial base salary range for this position is $120,000 - 140,000.
- In addition to base salary, this role offers a MBO (management by objective) bonus.
- Our compensation plans are designed to reward success, drive growth, and recognize the impact our sales teams make in the market.
Benefits
- In addition to base salary, this role offers a MBO (management by objective) bonus.
- We offer a comprehensive benefits package that may include medical, dental, and vision coverage, a 401(k) plan, paid time off, and additional wellness and financial benefits.
- An overview of our benefits is available on our careers page.
Company info
- 5+ years of CX experience in a customer-facing IT role, (Customer Success, Presales, or Technical Account Management) with direct Cisco software, product and/or Enterprise Agreement experience.
- Solid understanding of Cisco licensing models, software lifecycles, and sales motions, with the ability to translate complexity into clear customer guidance.
- Strong technical and problem-solving abilities, with a commitment to quick and effective resolutions
- Proven experience managing customer engagements from start to finish, ensuring high satisfaction
- Bachelor's degree preferred, especially with a technology background and 5+ years in IT industry
- Skilled in advising customers and partners on best practices and strategic approaches
- Solid understanding of Cisco sales cycle, with excellent verbal and written communication, negotiation, and presentation skills
- Cisco Customer Success Manager Specialist Certification strongly preferred or willingness to obtain within 6 months of hire
- Strong relationship builder with resilience, tenacity, organizational skills, and an ability to prioritize effectively
- Our company culture isn't just about work; it's about promoting an environment where innovation flourishes, ideas are heard, and growth is supported.
- We value diversity, creativity, and foster an atmosphere that fuels your professional journey.
- Thriving Culture: Our company culture isn't just about work; it's about promoting an environment where innovation flourishes, ideas are heard, and growth is supported.
- Act as a trusted technical and strategic advisor for customers leveraging Cisco software and Enterprise Agreements (EA), guiding them through adoption, optimization, expansion and lasting relationships.
Equal opportunity
- Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
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This listing is sourced directly from Iron Bow Technologies's careers page and normalized into a canonical job model.