Williams Lea

Account Manager

New York, NY · Staff+ · Full-time

Sponsorship not specifiedDetected 30 days ago

Process ImprovementPerformance ManagementCustomer SupportCommunication

About the role

The Job: The individual's primary responsibility will be to communicate a vision for how Williams Lea best serves our clients across single or multiple service offerings, and who empowers and enables their team to bring that vision to life.
You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.
Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly.

Manage relationships with clients by ensuring a high level of customer satisfaction
Manage staffing and workflow volumes; use workflow management system to justify headcount based on work volumes and allocate staffing resources by
Review all labor allocations; manage over-time and time-off to avoid non-billable charges
Create and distribute monthly invoice, ensuring it meets contractual requirements

Over 5 years' experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment
Proven experience in the delivery and management of complex multi-service solutions for clients
If you have not heard from us in four weeks please consider your application unsuccessful.

Create and present monthly Client Service Review (CSR); reflect on data presented and be prepared to discuss ideas for process improvement and benefits to the client to support informed decision-making

This listing is sourced directly from Williams Lea's careers page and normalized into a canonical job model.