Solera
Account Manager, Dealer Solutions
Virtual US
Sponsorship not specified$60k-$75kDetected 31 days ago
AlgorithmsCRMAccount ManagementNegotiationAccountingPerformance ManagementCustomer SuccessAccount RetentionLeadershipCommunicationCollaboration
About the role
- The Account Manager, Solera Dealer Solutions, Account Management is the primary relationship owner for a defined book of automotive dealer rooftops or dealer group accounts.
- This role is responsible for customer retention, renewal execution, product adoption, and expansion of existing solutions, with no responsibility for new logo acquisition.
- Together, they ensure customers achieve operational improvements and measurable business outcomes.
Responsibilities
- Build deep, trusted relationships that strengthen long-term loyalty and strategic alignment.
- Own renewal preparation, negotiation strategy, and contract execution for assigned accounts.
- Identify at-risk accounts early and collaborate with internal teams to develop recovery plans.
- The Account Manager collaborates closely with Solution Performance Managers / Product SMEs/Professional Services who deliver hands-on training, workflow optimization, and adoption strategies across DMS, CRM, Service, and Marketing products.
- Partner with Solution Performance Managers/SMEs to ensure customers fully adopt and utilize their solutions.
- Improved lead response and conversion
- Monitor product utilization, customer satisfaction, support ticket trends, and performance KPIs.
- Collaborate closely with Customer Success, Product, Support, and Professional Services to ensure seamless customer experience.
- Excellent communication, relationship-building, and presentation skills.
- Customer Advocacy - Builds trust and drives dealer success.
Requirements
- Strong understanding of dealership workflows across fixed ops, variable ops, CRM, and marketing.
- Experience with automotive DMS, CRM, Fix Ops Service Scheduling/Inspection, and Marketing platforms.
Compensation
- Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries.
- Develop structured annual and quarterly account plans capturing:
Benefits
- Document customer health trends and create action plans to address red/yellow indicators.
- Prior success using account planning methodologies (e.g., plan-on-a-page, mutual success plans, health scoring frameworks).
Company info
- Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.
- In addition, we provide products and services to protect life's other most important assets: our homes and digital identities.
- Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries.
- Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.
- For more information, please visit solera.com.
- Ensure customers receive clear ROI value stories tied to their operational goals.
Equal opportunity
- SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
- SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER.
- THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW.
- THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
This listing is sourced directly from Solera's careers page and normalized into a canonical job model.