Serve Robotics

Operations Coordinator

Miami, FL · Senior

Sponsorship not specifiedDetected 111 days ago

Machine LearningComputer VisionForecastingExcelLogisticsCustomer SupportRoboticsLeadershipCollaborationProblem Solving

About the role

As an Operations Coordinator at Serve Robotics, you will play a key role in ensuring smooth daily operations across our commercial delivery network.

Responsibilities

Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.
Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.
Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.
Your main objective will be to execute against established strategies, manage the flow of day-to-day activities, and identify opportunities to streamline and strengthen operational processes.
You will support the team by ensuring procedures are followed consistently, operational goals are met, and metrics are tracked with accuracy.
In this role, you will focus on operational execution first, while also proposing and implementing incremental improvements that drive efficiency, reliability, and scalability.
You will collaborate closely with supervisors and leadership to align your work with the broader operational strategy, ensuring that our delivery network runs seamlessly and consistently delivers on performance targets.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in.

Requirements

Bachelor's degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service)
Ability to remain calm under pressure with a proactive, can-do attitude toward challenges.
Demonstrated ability to work independently with minimal supervision.
Comfort with spreadsheets (Excel or Google Sheets)
Ability to work nights, weekends, and holidays
Previous experience in a high-growth, fast-paced startup environment
Experience with schedule creation, resource planning, or forecasting
Strong organizational, collaboration, and problem-solving skills.
Willingness to work flexible hours, including evenings and weekends, as operations require.
Comfortable driving mid-size utility vehicles as needed.
Valid U.S. driver's license.
Direct customer-facing experience (field or service-based)
Ability to analyze data and report on operations through Google Workspace (Docs, Sheets, Drive)
Strong passion for efficiency, innovation, and robotics

Benefits

Our personable sidewalk robot is our vision for the future.
It's designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience.

Company info

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
As an Operations Coordinator at Serve Robotics, you will play a key role in ensuring smooth daily operations across our commercial delivery network. Your main objective will be to execute against established strategies, manage the flow of day-to-day activities, and identify opportunities to streamline and strengthen operational processes. You will support the team by ensuring procedures are followed consistently, operational goals are met, and metrics are tracked with accuracy.
In this role, you will focus on operational execution first, while also proposing and implementing incremental improvements that drive efficiency, reliability, and scalability. You will collaborate closely with supervisors and leadership to align your work with the broader operational strategy, ensuring that our delivery network runs seamlessly and consistently delivers on performance targets.
Our team is agile, diverse, and driven.
We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.

Apply directly at Serve Robotics →Create a free account for alerts like this View Serve Robotics immigration profile

This listing is sourced directly from Serve Robotics's careers page and normalized into a canonical job model.