opm
Patient Care Coordinator - Albany
Albany, Oregon
Sponsorship not specified$19k-$22kDetected 1 day ago
ExcelCustomer SupportEHR/EMRPatient CareLeadershipProblem SolvingMicrosoft Office
About the role
- As a Patient Care Coordinator, you will be the initial point of contact for patients and visitors, whether in person or over the phone.
- Your role is pivotal in maintaining high patient satisfaction through the delivery of exceptional customer service.
- Provide outstanding customer service, offering a warm and positive welcome to patients and visitors, both in person and via phone.
Responsibilities
- Manage a multi-line telephone system, routing calls, addressing general inquiries, and scheduling patient appointments.
- Collect payments when necessary, including copays, outstanding balances, or no-show fees, and document them in the EPM. If a patient cannot pay, document the reason.
- Maintain the reception desk, waiting areas, and office files.
Requirements
- Always verify the accuracy of patient information during appointment scheduling, informing patients of any required documentation changes.
- Demonstrate OnePeak values (Teamwork, Informed, Respect, Balance, Excellence).
- Hold oneself accountable for achieving measurable, high-quality, timely, and cost-effective results.
- Effectively communicate with patients, staff, and providers.
- Uphold company core values and treat others with respect.
- Possess good judgment, making timely and sound decisions.
- Embrace an attitude of continuous improvement.
- Excel in listening, with a willingness to accept constructive feedback.
- Maintain strict adherence to patient confidentiality standards as outlined by HIPAA.
- Manage time effectively, with the ability to multitask, prioritize, and organize workloads.
- Thrive in a fast-paced environment.
Nice to have
- High school diploma or equivalent - r equired
- 6 months of customer service experience - r equired
- Prior PM/EHR experience - s trongly preferred
- Proficiency in Microsoft Office Suite - s trongly preferred
- Computer/Tech Savvy - s trongly preferred
Skills
- Skills and Qualifications:
- Exhibit excellent customer service and teamwork skills, fostering a welcoming and positive atmosphere.
- Display confidence and skill knowledge.
- Demonstrate strong interpersonal skills and professionalism.
Compensation
- Salary Range for this Role
Benefits
- Medical, Dental, Vision, and Life Insurance
- 401(k) Retirement Plan with Company Match
- Voluntary LTD, FSA, Accident, Critical Illness
- Paid Time Off and Paid Holidays
- Paid Parental Leave
- Mission | To provide our patients with a unique wellness experience that redefines primary care through innovative, integrated health practices and services geared towards optimal health and well-being.
- Vision | A healthcare system that believes in, accepts, and values all evidence-informed practices and identifies the relationships between health, mind, body, and spirit.
- Adhere to all OnePeak Medical policies and procedures as outlined in the Employee Handbook, including maintaining the confidentiality of restricted areas, key-less entry codes, and computer system passwords.
- Fulfill any additional responsibilities as required to support OnePeak Medical
Company info
- At OnePeak Medical, we are a team of dedicated caregivers who are passionate about providing exceptional healthcare services.
- Our mission is to redefine primary care by offering innovative, integrated health solutions aimed at optimizing wellbeing.
- We seek individuals who share our commitment to innovation and growth and empower our frontline healthcare providers with the latest resources to excel in their roles.
This listing is sourced directly from opm's careers page and normalized into a canonical job model.